Director of Housekeeping

hace 6 meses

Sant Joan de Labritja, España Six Senses Ibiza A tiempo completo

As Director of Housekeeping, you will fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

**Duties and Responsibilities**

As Director of Housekeeping, you will assume full responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

- Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
- Inventories stock to ensure adequate supplies.
- Ensures guestrooms, public areas and Hosts areas are cleaned according to operating standards.
- Initiates and maintains an effective inspection program including rooms, public areas, locker areas, storage areas, laundry areas, etc.
- Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
- Support the Rooms Operations Manager and focus on the rejuvenation of the rooms, residences, public areas and laundry experience.
- Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
- Work in partnership with Front of House, Residences, Reservations, Culinary and F&B to ensure guest’s needs are determined and met and oversee the overall smooth operation of Housekeeping department.
- Administer all housekeeping and laundry facilities and ensure secure environment for all our guests.
- Purchasing practices will meet the requirements of the Six Senses sustainability platform, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards.
- Directs Hosts to strive for continuous improvement in all areas of responsibility.
- Interviews and hires management and hourly employees with the appropriate skills to meet the Six Senses Ibiza's needs of the operation.
- To be responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

**Qualification**

To execute the position of Director of Housekeeping, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and including the following:

- Bachelor’s degree in Hospitality, Hotel or Business Management.
- Possess a minimum of 5 years’ experience in a similar role.
- In terms of housekeeping management, intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
- Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including OPERA platforms. I have the knowledge of hotel/resort and policies on room allocation etc.
- Fluent in English and good at Spanish.
- Valid Spanish Work permit or European Union citizenship is required for this role.

The above is intended to provide an overview of the role and responsibilities for a Director of Housekeeping at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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