Account Manager Marketplace
hace 2 meses
**CONTEXT**
Adeo is the world’s third largest retailer in DIY and decoration goods. The company has 110,000 collaborators that span across 14 different countries with a yearly turnover of 32 billion euros. By leveraging the insights and knowledge of its employees on the ground, the company is able to stay ahead of the competition and remain a leader in its industry. Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter and Weldom.
Adeo is a dynamic and innovative organization with a strong focus on building and delivering exceptional products and services to customers around the world. Whether it's product development, sales and marketing, or customer support, Adeo is working to achieve a common goal: making home a positive place to live. This goal is made possible by a strong commitment to the planet and society. To learn more, check out our website.
The marketplace is a key pillar of an ambitious plan to transform the entire business and become the world’s leading habitat platform. Launched 3 years ago, the team now counts 130 collaborators spanning in 5 countries. With its diverse workforce, global reach, and commitment to excellent customer service the Adeo marketplaces have consistently ranked in the top 10 ecommerce sites in their markets.
The Adeo marketplace team, which includes Leroy Merlin France, Italy, Spain, and Bricoman France, is looking for a New Account Manager to join us on our journey towards growth and success for Leroy Merlin Spain.
**WHAT WE OFFER**
- You will be welcomed into a dynamic and international context ranked amongst Forbes’ best place to work.
- You will develop your professional career thanks to tailor-made training programmes (including a Marketplace bootcamp and a store discovery training).
- You will become part of a context that listens, where you can propose ideas and initiatives and play a leading role in the Group's digital and omnichannel transformation.
- You will create your own network of vendor partner portfolios that will come onboard the Marketplace.
- You will be able to work in a hybrid mode.
- You will further connect with your team through team buildings nationally and internationally.
As a **Marketplace Account Manager**, your primary responsibility will be to manage and grow a portfolio of existing accounts on our marketplace. You will focus on driving the commercial success of your accounts, leveraging various growth levers to increase sales and performance. You will be the main point of contact for clients, working closely with them to understand their needs and create tailored strategies to boost their presence and success on our platform.
**Key Responsibilities**:
- **Account Growth**: Take full ownership of a portfolio of existing accounts, ensuring their success and driving growth through activation of various marketplace levers (e.g., promotions, visibility optimization, advertising, inventory management, etc.).
- **Strategic Guidance**: Work proactively with clients to understand their business objectives and develop tailored strategies to help them maximize their sales potential and performance on the platform.
- **Performance Analysis**: Regularly analyze account performance data (sales, traffic, conversions) and identify areas for optimization and growth.
- **Collaboration**: Partner with internal teams (Marketing, Operations, Customer Support) to implement solutions that improve account performance and achieve client goals.
- **Customer Relationship Management**: Build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and loyalty.
- **Growth Levers Activation**: Implement growth strategies and leverage tools within the marketplace to optimize visibility, sales, and engagement (e.g., advertising campaigns, product listing optimizations, etc.).
- **Client Retention**: Ensure high client retention by proactively identifying opportunities for clients to improve their results, and effectively addressing any challenges or concerns.
- **Reporting & Feedback**: Prepare regular performance reports for both the internal team and clients, providing insights, recommendations, and action plans for continuous improvement.
**WHO YOU ARE/YOUR PROFILE**
- From 1 to 3 years of experience in consulting, e-commerce, FMCG or retail.
- Proven commercial and analytical skills.
- Proven interpersonal and relational skills.
- Willingness to learn.
- Highly organized and results oriented with a high degree of ownership.
- Fluency to speak, read and write in English and Spanish.
- Bachelors or Master’s Degree in Business, Engineering or related field
- Knowledge of the E-commerce industry and Marketplace platforms is a plus.
The position is based in our offices in Madrid, and we can't wait for you to join our team If you're ready to take on this challenge and make an impact, we want to hear from you**_ ¿Te unes a nosotros?_**
**_ Te lo enseñamos _**_aquí en este ví
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