Itsm Automation and Api

hace 4 semanas


Esplugues de Llobregat, España Nestlé A tiempo completo

**About IT in Nestlé**

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

**Position Snapshot**
- Barcelona
- Part of IS/IT Workforce Experience
- Permanent contract with competitive salary & key benefits package
- Full-time work, virtual working available in a global environment
- Bachelor’s degree or higher, preferably computer science, engineering, business administration or related area
- Demonstrated experience in a product-based IS/IT organization
- 6+ years of experience in IS/IT Service Management, Customer Experience closest to the Business, Integration and Automation
- Experience in ServiceNow Platform
- ITIL Certified
- 5+ API, Integration and Automation experience within IT

**Position Summary**
- Under the supervision and guidance of your Product Manager Service Excellence based in Barcelona, you will be responsible to maintain, evolve and improve ITSM Integrations and Automations creating efficient gains and return to internal and external stakeholders and business.
- You are accountable for the ITSM Automations and Integrations E2E, that capture new, current existing and to be retired projects to ensure an effective Product and IT Operations organization. You also deliver process controls that support Nestlé's initiative to simplify the life of the end user, standardize work across Nestlé markets and businesses and share above market in centers of scale and competency.
- You manage your stakeholders as well as the team(s) developing new capabilities that bring value to your products and product groups. You are responsible for the End to End of ITSM Integrations and Automations as a product globally, hence being responsible for the supporting tool (ServiceNow), process design, capability built globally (trainings, communications, and knowledge articles), Standard Operating Procedures, adoption, performance metrics and control points, governance strategy, automation, visual identity and feedback.

**A day in the life**
- Managing end to end of ITSM Integration and Automation (ServiceNow, Mulesoft, Flow Designer)
- Connect with product strategy and vision
- Act as a key stakeholder/sponsor for Problem Solving and Continuous improvement activities within the team
- Ensure the Service Request Catalogs are correctly defined and maintained
- Leverage Service-based reporting and control points to understand end to end performance for integrations, automations from both a business and product stream perspective.
- Ensure compliance standards by design meeting the mandatory requirements for support and risk mitigation
- Ensure quality of integrations and automations, including lifecycle and housekeeping
- Coordinate end to end governance with the IT Leadership team
- Understand the Impact on ISMS process due to existence as a Business Application
- Ensure the master data is regularly reviewed and maintained.
- Collaboration with the other modules such as Request Fullfiment, Incident management, Problem Management, Knowledge Management whenever necessary
- Advocate for new trends and technologies (new practices, tools, features)
- Improve user’s satisfaction and endorsement of ITSM products.

**What Will Make You Successful?**
- Able to create & maintain strong relationships to key stakeholders
- Adaptable to learn new ways of working and growth mindset
- Being highly creative and analytical, from both a technology and report design perspective
- Demonstrated experience developing and maintaining strategic and operational reporting for consistency and increased productivity
- Demonstrated experience in making the changes to integrations and automations through a defined workflow
- Demonstrated experience in running effective Continual Improvement initiatives
- Designed clear Roadmap connections showing the yearly plans and bringing them to reality
- Engagement on projects to assist implementation of new ways of working practices and procedures
- Ensure achievement of ITSM CSAT-Customer Satisfaction Survey rates and NPS-Net Promoter Score to drive receiver-centric mindset
- Excellent English and Spanish communication skills applied with different stakeholders, nationalities and mediums (face-to-face and remote)
- Experience having worked in a global environment and with virtual teams being able to work on multiple tasks simultaneously and have strong organizational skills
- Good performance in creating the user personas, performing capability building and practically implement solutions.
- Organization: Above-average organization and prioritiz



  • Esplugues de Llobregat, España Nestlé A tiempo completo

    **About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers,...


  • Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an** ITSM ServiceNow Functional Architect** to be part of our **Workforce 360** team**: **Position Snapshot** - Location: Barcelona, Spain or Milano, Italy - Type of Contract: Permanent - IT Workforce 360 - Type of work: Hybrid - Work Language: Fluent Business English. Spanish is an advantage. **The role** Are you passionate about...


  • Esplugues de Llobregat, España Nestle A tiempo completo

    We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We...

  • Marketing Automation

    hace 7 meses


    l'Hospitalet de Llobregat, España Festo Automation S.A.U. A tiempo completo

    **Marketing Automation & Content EMEA**: We are looking for a Marketing Automation Specialist to join our Digital Sales Hub located in Barcelona. This person will be in charge of leading and executing our marketing automation projects internationally. This position holder is responsible for developing inbound marketing campaigns in alignment with our EMEA...

  • IT Analyst Jr.

    hace 5 meses


    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    **We are looking for Junior Business Analyst to be part of our Workforce 360 team** **Position Snapshot** - Location: Barcelona - Type of Contract: Permanent - Workforce 360 - Type of work: Hybrid/Remote - Work Language: Fluent Business English **The role** Under the supervision and guidance of your Senior Product Manager - IT Service Experience based in...

  • QA Automation

    hace 3 meses


    Esplugues de Llobregat, España Amaris Consulting A tiempo completo

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...

  • QA Automation

    hace 3 meses


    Esplugues de Llobregat, España amaris A tiempo completo

    Job description Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️WHAT WOULD YOU NEED?✍️ At least 4 years...

  • Technology Specialist

    hace 7 días


    Esplugues de Llobregat, España Nestlé SA A tiempo completo

    Technology Specialist - Robotic Process Automation Position Snapshot: Workforce 360 – Digital Process Automation reporting to Common Tools & Services Manager Full-time work on location with optional remote working Minimum Qualifications: Bachelor's degree in computer science, engineering, systems analysis, or related studies and experience 5+ years’...


  • Santiago de Compostela, España Devoteam A tiempo completo

    Devoteames una consultora europea líder enfocada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología.Centrada en 6 áreas de especialización, abordamos los desafíos estratégicos de nuestros clientes: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business...


  • Esplugues de Llobregat, España Nestle A tiempo completo

    **About IT in Nestlé**: We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...


  • Esplugues de Llobregat, España Nestle A tiempo completo

    **About IT in Nestlé**: We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...


  • Santiago de Compostela, España Devoteam Spain A tiempo completo

    Descripción de la empresaDevoteam es una consultora europea líder enfocada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología. Centrada en 6 áreas de especialización, abordamos los desafíos estratégicos de nuestros clientes: Digital Business & Products, Data-driven Intelligence,...


  • l'Hospitalet de Llobregat, España Festo Automation S.A.U. A tiempo completo

    **Purchasing and Facility Manager**: This role offers an exciting opportunity to lead and optimize these critical functions. **Key Responsibilities**: Leadership: - Provide leadership and guidance to a team of 5 professionals responsible for procurement, facilities management, and reception. - Collaborate with the Financial Manager to align department...


  • Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    **Product Portfolio manager as part of the Operations & site team.** **Position Snapshot** - ** Location**: Nestlé Global Tech Hub in Barcelona, Spain. - ** Type of Contract**: Permanent Contract. - ** Stream**: IT R&D. - ** Type of work**: Hybrid. - ** Work Language**:Fluent Business English. **The Role**: R&D Information Technology (IT) is the stream in...


  • l'Hospitalet de Llobregat, España Blu Selection A tiempo completo

    Company Description **Your Future Company** An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more...


  • Santiago de Compostela, La Coruña, España Schneider Electric A tiempo completo

    Schneider Electric Job DescriptionCompany OverviewSchneider Electric is a leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is to enable integrated management of buildings, industries, and cities through the integration of processes, software, Big Data, and energy technologies.We are present in...

  • Sales Engineer

    hace 4 días


    l'Hospitalet de Llobregat, España Festo Automation S.A.U. A tiempo completo

    From the automotive industry to process automation, from the food industry to the packaging industry: our inventive spirit is at home in over 35 industries to develop tailor-made solutions for automation technology. But what would our technology be without the people who inspire others with it? That is why we are looking for sales engineers with passion and...


  • l'Hospitalet de Llobregat, España Festo Automation S.A.U. A tiempo completo

    **Corporate Brand Manager and Team Coordinator**: Festo is looking for a Marketing Brand Manager for the SWEA region (South West Europe and Africa) to join its marketing communication team as team coordinator for Spain and Portugal. As a key member of the team, you will be responsible for coordinating marketing and communication activities in these two...

  • IT Product Owner

    hace 7 meses


    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    To strengthen our Global IT Hub in Barcelona, we are looking for an** IT Product Owner** Web Applications for Analytics **to be part of our** Analytics, Data and Integration (ADI) **team**: **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain or IT Hub in Bangalore, India - Type of Contract: Permanent - Stream: IT Analytics, Data and...

  • Global Automation Lead

    hace 7 meses


    Sant Feliu de Llobregat, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms. We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our...