Customer Service
hace 7 meses
**Join us on our exciting journey**:
**Position Purpose**:
We are recruiting an awesome team of Italian language speakers to join us at our Madrid Production Hub office
Your primary focus will be to be responsible for building up and maintaining updated data of Healthcare Professionals in order to offer support to our customers and ensuring that any change is correctly verified through different channels according to our business rules.
If you want to play a key role in a diverse, dynamic and committed fun team this could be the role for you
**What to expect**:
- Analyze Panel Sample design to ensure feasibility and Follow-up of Design Fulfilment.
- Recruit target doctors and follow-up on their participation. Create doctor’s engagement.
- Promotes HCP collaboration in syndicated, ad-hoc PMR studies based on established standards. Initiates follow-up calls with panellists to achieve maximum rate of return.
- Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations. Investigates, resolves and processes panel incentives issues within defined guidelines in order to facilitate timely receipt of compensation.
- Support doctor during their E to E participation and act as the Voice of Doctor in new projects, set-ups, market analysis feasibility, etc
- Work cross-functionally with coding team to resolve data quality issues.
- Native speaker of Italian language is required.
- Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
- Experience working for multi-national corporations is an advantage.
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