Customer Service Representative

hace 3 meses


En remoto, España Archive A tiempo completo

Join Archive to help us in our mission to change consumer behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. We’re starting with fashion and expanding from there.

Archive builds the technology that enables fashion brands to launch and operate their own secondhand marketplaces. We’re incentivizing brands to stand by the durability and timelessness of the products they make by supporting them in reclaiming their resale markets.

**About us**

Archive is backed by top-tier investors, including Bain Capital, FirstMark, Sequoia and Lightspeed scouts and the founders of Allbirds, Harry’s and Warby Parker. We launched with our first brand, M.M. LaFleur in 2021. We have seen incredible traction and have since signed a number of additional brands with marketplaces, including Dagne Dover, Marimekko, and Oscar de la Renta. The founders, Emily and Ryan, bring over a decade of business and technology experience including 2 startups and a successful exit.

**About the role**

As we continue to expand our business internationally, we are adding local customer representatives to help with customer support. We are currently looking for a bi-lingual team member, fluent in both Spanish and English, to work directly with customers in Spain to resolve incoming tickets. Our goal is to create a great customer experience that demonstrates that buying second hand is just as easy and reliable as buying new.

The position is a flexible, part-time role, requiring 15-30 hours per week. During this time, you will be:

- Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
- Review & approving product listings in the siteʼs natural language
- Review public and private customer chats for any inappropriate language.
- Troubleshoot and guide customers through any questions or concerns
- Partner with internal teams to solve larger customer related issues
- Keeps current with product knowledge
- Documents problems and resolutions and escalate appropriately
- Follows up with customers to ensure that problems have been addressed successfully

**About you**
- Strong customer service skills, positive attitude, excellent problem-solving, communication, and organizational skills
- Must be fluent in English and Spanish
- Prior experience working with customers
- Prior experience with Zendesk a plus
- Basic knowledge of ecommerce retail
- Customer-facing experience desired (retail, hospitality, online support, etc.) Ability to communicate effectively with non-technical staff and customers

**Job Types**: Part-time, Contract

Pay: 15.00€ - 25.00€ per hour

Application Question(s):

- Are you interested in sustainability and fashion? Tell us a little bit about yourself.

**Language**:

- Spanish (required)

Work Location: Remote



  • En remoto, España Saka Recruitment Espana A tiempo completo

    **Position**: Multilingual Customer Service Representative **Location**: Portugal (Relocation Package Provided) **Languages**: French, Spanish, German, Dutch. Hebrew, Polish, Danish **Company Overview**:Recruiting for a leading international company dedicated to providing exceptional products/services to a diverse global clientele. With a strong...


  • En remoto, España Saka Recruitment Espana A tiempo completo

    **Position**: Multilingual Customer Service Representative **Location**: Portugal (Relocation Package Provided) **Languages**: French, Spanish, German, Dutch. Hebrew, Polish, Danish **Company Overview**:Recruiting for a leading international company dedicated to providing exceptional products/services to a diverse global clientele. With a strong...


  • En remoto, España Saka Recruitment Espana A tiempo completo

    **Position**: Multilingual Customer Service Representative **Location**: Portugal and Greece (Relocation Package Provided) **Languages**: French, Spanish, German, Dutch, English **Company Overview**:Recruiting for a leading international company dedicated to providing exceptional products/services to a diverse global clientele. With a strong commitment to...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Do you enjoy assisting others with their inquiries and desires to immerse yourself in the Mediterranean lifestyle? If so, we have an ideal opportunity for you! We are currently seeking customer service representatives who can guarantee a warm and optimistic customer service experience. By taking on this role, you'll have the chance to embrace the enchanting...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España U Trust Insurance Agency LLC A tiempo completo

    **About Us**: U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. **Position Overview**: As a Customer Service Representative, you will play a...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the...


  • En remoto, España Transcom Spain A tiempo completo

    **What's in it for you!** - Salary under the customer service representative category (Contact Center Agreement). - Contract: Fixed-term discontinuous. - Opportunity to choose work type: office or hybrid. - 39-hour weekly shifts from Monday to Friday with rotating shifts. - Endless growth opportunities: 90% of our managers and leaders started their careers...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España CPM International A tiempo completo

    **Our Client**: **We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**:Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on...


  • En remoto, España Selectjoob A tiempo completo

    **Descripción del puesto**: Desde **Selectjoob**, estamos colaborando con una solución integral que gestiona los pedidos de las ventas, las campañas de envíos masivos y la distribución a las almacenes, para ahorrar tiempo y dedicarse al core del negocio. Buscamos un/a **Customer success representative **que se encargue de asegurar la satisfacción y...


  • En remoto, España TheWiseSeeker A tiempo completo

    Tareas Buscamos un/a customer success representative que se encargue de asegurar la satisfacción y fidelización de nuestros clientes, ayudándoles a resolver sus dudas, problemas y necesidades con nuestro producto. - Asesorar a los clientes. \- Detectar oportunidades de venta cruzada. \- Colaborar con los departamentos internos para problemas...


  • En remoto, España Tech Mahindra A tiempo completo

    We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. Tech Mahindra has arrived in Portugal, and we are looking for you! We want to present you growing opportunities and so far the best working environment. We are...

  • Dutch Customer Service

    hace 4 meses


    En remoto, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech, we are looking for Customer Service agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have. A natural team player - we believe in supporting and developing our people Required skills - Fluent in Dutch - Working proficiency in English - Track and...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech, we are looking for Customer Service agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have. A natural team player - we believe in supporting and developing our people Required skills - Fluent in Swedish - Working proficiency in English - Track and...


  • En remoto, España CPM International A tiempo completo

    Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. Tasks What will you be...

  • Customer Service Agent

    hace 4 meses


    En remoto, España leadtech A tiempo completo

    Life is too short to work for a boring company, so why don’t you join us? If you are a highly-motivated individual with a genuine interest in technology and a passion to deliver extraordinary support to customers, we have the perfect job for you! We are looking for a customer-oriented service agent with a high level of Spanish and English. A customer...


  • En remoto, España CPM International A tiempo completo

    **Our Client**: Through research, development and partnership, our client supporting the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort, and they want to provide people with effective and reliable...