Customer Service Representative
hace 3 meses
Join Archive to help us in our mission to change consumer behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. We’re starting with fashion and expanding from there.
Archive builds the technology that enables fashion brands to launch and operate their own secondhand marketplaces. We’re incentivizing brands to stand by the durability and timelessness of the products they make by supporting them in reclaiming their resale markets.
**About us**
Archive is backed by top-tier investors, including Bain Capital, FirstMark, Sequoia and Lightspeed scouts and the founders of Allbirds, Harry’s and Warby Parker. We launched with our first brand, M.M. LaFleur in 2021. We have seen incredible traction and have since signed a number of additional brands with marketplaces, including Dagne Dover, Marimekko, and Oscar de la Renta. The founders, Emily and Ryan, bring over a decade of business and technology experience including 2 startups and a successful exit.
**About the role**
As we continue to expand our business internationally, we are adding local customer representatives to help with customer support. We are currently looking for a bi-lingual team member, fluent in both Spanish and English, to work directly with customers in Spain to resolve incoming tickets. Our goal is to create a great customer experience that demonstrates that buying second hand is just as easy and reliable as buying new.
The position is a flexible, part-time role, requiring 15-30 hours per week. During this time, you will be:
- Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
- Review & approving product listings in the siteʼs natural language
- Review public and private customer chats for any inappropriate language.
- Troubleshoot and guide customers through any questions or concerns
- Partner with internal teams to solve larger customer related issues
- Keeps current with product knowledge
- Documents problems and resolutions and escalate appropriately
- Follows up with customers to ensure that problems have been addressed successfully
**About you**
- Strong customer service skills, positive attitude, excellent problem-solving, communication, and organizational skills
- Must be fluent in English and Spanish
- Prior experience working with customers
- Prior experience with Zendesk a plus
- Basic knowledge of ecommerce retail
- Customer-facing experience desired (retail, hospitality, online support, etc.) Ability to communicate effectively with non-technical staff and customers
**Job Types**: Part-time, Contract
Pay: 15.00€ - 25.00€ per hour
Application Question(s):
- Are you interested in sustainability and fashion? Tell us a little bit about yourself.
**Language**:
- Spanish (required)
Work Location: Remote
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