Operations Support Representative
hace 7 meses
**Operations Support Representative - Contract**
- VCI003401
Primary Location Canada-Canada
As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services, also known as Volkswagen Credit Canada, Inc, is a wholly owned subsidiary of VW Credit, Inc. Volkswagen Financial Services offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our customers.
Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.
**Role summary**
The Operations support representative is responsible for handling all administrative tasks for customer advocacy (collections, customer service and lease end department). Process lease transfers, refinancing and lien registrations for customers.
**Role responsibilities**
- Process and complete inbound and outbound documentation from and to customers, such as, lien letters, soft letters, release letters, welcome letters, and other related tasks.
- Send repossession notices to customers and provide the required auction documentation to facilitate the sale of vehicles.
- Complete the documentation for files intended for bailiffs and lawyers.
- Process insurance requests and cancel the coverage of insurance products.
- Process total loss files and produce proofs of claim for notices and proposals of bankruptcy received and do the necessary follow-up to obtain releases.
- Creation of deficiency balance letters
- Support all lien registration tasks including processing any modifications to the original registration as needed based on business requirements.
- Support the creation and processing of documents related to the lease transfer and refinance contracts
**Required qualifications**
**Formal education**
- High school Diploma required
- College Diploma preferred
**Experience**
- Minimum 1 year of experience with administrative tasks.
- Experience in finance or automotive finance industry is considered an asset.
**Competencies**
- Ability to communicate both verbally and written (French & English)
- Attention to detail
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