Customer Service
hace 4 meses
Desde Walters People buscamos un perfil de Atención al Cliente con francés nativo para una multinacional del sector tecnológico ubicada en Sant Cugat del Vallès.
FUNCIONES:
- Apertura de tickets e incidencias, resolución de ellas y cierre
- Revisión de volumenes de facturación retenidos por reglas preestablecidas.
- Análisis y gestión de reglas de facturación tratadas dentro del equipo de Billing.
- Envio de reglas no gestionadas por el equipo a sus correspondientes responsables.
- Cruces entre diferentes ficheros para obtener el dato final a trabajar.
- Gestión de solicitudes administrativas.
- Modificación de contratos (correcciones, cambio de condiciones...) que afectan a la facturación.
- Interactuar con el resto de departamentos para solventar las incidencias y modificar las condiciones de los contratos, datos del cliente, etc...
- Creación y reporting de KPI's, bajo supervisión del mando (Creación, análisis, comunicación e implementación de mejoras y eficiencias en los KPI's)
**Requisitos**:
- Dominio total del francés
- Gran capacidad analítica.
- Experiência en tareas similares a las descritas
- Paquete de Office en un dominio de Excel en particular
- Persona con facilidad para la multitarea en tareas administrativas
- Agilidad para adaptarse a nuevos procesos
SE OFRECE:
- Integración en una gran multinacional del sector tecnológico
- Flexibilidad horaria
- Modo de trabajo híbrido 3-2 días/semana
- Salario: 22000€ /anual
- Programas de desarrollo interno, tarde libre en tu cumpleaños, prestaciones sociales + seguro médico.
Te esperamos
Desde Walters People buscamos un perfil de Atención al Cliente con francés nativo para una multinacional del sector tecnológico ubicada en Sant Cugat del Vallès.
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