Customer & Data Services Expert - F/m

hace 4 semanas

Madrid, España European Satellite Services Provider A tiempo completo

Created in 2009, **ESSP**is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance**(CNS) services, among which, the main one is, the **EGNOS service** (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

ESSP recruits a:
CUSTOMER & DATA SERVICES EXPERT - (F/M)

If you are rigorous with a good level of English and proficiency in Hardware and Software tools development, operation and maintenance and have at least **5 years of experience in GNSS sector, then this position is for you**

By joining us, you will be involved in the daily operation, maintenance and evolution of the systems used for the EDAS, NOTAM and MSI services provision and other data services that may be provided by ESSP in the future.
- EDAS: EGNOS Data Access Service_
- NOTAM: Notice to Airmen_
- MSI: Maritime Safety Information_

**Your main responsibilities/activities will be**:

- Support to the operation, maintenance and evolution of EDAS, NOTAM and MSI services;
- Support to the systems performance monitoring and reporting;
- Support to the management and supervision of subcontractors;
- Support to services engineering:

- Supporting to the Second Level maintenance.
- Management and analysis of anomalies.
- Support the Security team in security monitoring, security engineering and security operations;
- Provision of inputs to the corresponding related baseline documentation;
- Support to the design, maintenance and evolution of the tools used for the abovementioned activities (e.g. services monitoring and troubleshooting, adoption activities) as needed;
- Support to the EGNOS Multimodal Adoption actions;
- Support to the User Satisfaction actions assigned;
- Implementation and contribution to research/promotion initiatives (articles, papers).

**PROFILE**:

- Good communication and negotiation skills.
- User and customer oriented.
- Good capacity of analysis and synthesis.
- Team player spirit.
- Ability to assume responsibilities and proactiveness.
- Good knowledge of EGNOS and GNSS technologies in general.
- Technical background in hardware environments.
- Project management.
- Experience in procurement procedures and the management of manufacturers and providers.
- Experience in GNSS including common protocols/formats for streaming of GNSS data.
- Security knowledge with experience in network security, communication and data security (and/or authentication solutions.
- Experience in software development, evolution and maintenance activities.

**JOB REQUIREMENTS**:

- **Language**: English (B2) - CEFR and Spanish (desirable)
- **Engineering degree or equivalent**:

- **5 years** of experience **in** satellite navigation (**GNSS**) and **systems engineering**

**Human Resources information**:

- 1st interview is held by **the direct manager** of the position you applied for (technical interview)
- 2nd interview is held by **HR department**

Element of package of remuneration:

- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:

- **Saving plan**:

- **Tickets Restaurant**:

- **Sustainable Mobility Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays **(for full time year)

**ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.**

**Job Types**: Permanent, Full-time

**Education**:

- Master's (required)

**Experience**:

- Hardware/software: 1 year (required)
- GNSS: 4 years (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 28850 Torrejón de Ardoz

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