Customer Interface Engineer

hace 1 semana

Madrid, España European Satellite Services Provider A tiempo completo

ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: _EGNOS_.

The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning and integrity within safety-of-life services context such as public transportation.

ESSP recruits a:
**Customer Interface Engineer - (F/M)**

If you have **3 years of experience in GNSS sector** and **in a field of customer interface and service level agreement**, with **good communication skills **then this position is for you

By joining us, your role will be to provide support for the management of the Customer Service Level Agreement (SLA) and related Key Performance Indicators (KPI) reporting and meetings. You will organise and prepare the annual EGNOS Workshop, and support set of technical activities in connection to EDAS, CNS NOTAM proposals and MSI services delivery.

**Your main responsibilities/activities will be**:

- Support the EGNOS Service Leader for customer SLA and related KPI management by:

- Maintenance & evolution of KPI Monitoring Plan (reporting and analysis) including SLA,
- Lead the preparation of Service Provision Management Reports for the customer,
- Participate to Service Provision Management Meetings,
- In collaboration with the Communication team, you will support the preparation for the EGNOS workshop/EU Space Week with users,
- Support the Customer and Data Services Team in EDAS, CNS NOTAM proposals and Maritime Service Interface (MSI) related operation, maintenance, monitoring, evolution and/or reporting, as well as the proposition of these activities and implementation of actions in the scope of EGNOS Multimodal Adoption Plan.
- Support a set of software development activities,

** EDAS**:EGNOS Data Access Service**
- MSI**:Maritime Service Interface**

** **CNS**:Communication Navigation Surveillance**

** **NOTAM**:Notices to Airmen**

**PROFILE**:

- Good Communication skills and team player spirit
- Strong autonomy and initiative and able to synthesize
- Experience in customer interfaces.
- Reporting and Service Level Agreements management.
- Good knowledge of the EGNOS Services, SBAS systems architecture and user algorithms.
- Experience in software development activities

**JOB REQUIREMENTS**:
**Language**: English (B2) - CEFR and Spanish (desirable)

Availability for **regular travels** especially in Europe (on average 1 to 2 per month of short length 2 to 3 days)

Experience in **software development** activities with at least **two different technologies** and/or object oriented **programming languages**.

**Engineering, Master degree or equivalent.**

**Human Resources information**:

- 1st interview is held by **the direct manager** of the position you applied for (technical interview)
- 2nd interview is held by **HR department**

Element of package of remuneration:

- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:

- **Saving plan**:

- **Tickets Restaurant**:

- **Sustainable Mobility Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays **(for full time year)

**ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.**

**Job Types**: Full-time, Permanent

Work Location: In person

  • Customer Interface Engineer- F/m

    hace 2 semanas

    Madrid, España ESSP A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance(CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...

  • Customer Interface Engineer

    hace 7 días

    Madrid, España European Satellite Services Provider A tiempo completo

    ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: EGNOS. The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning and...

  • Customer Interface Engineer

    hace 2 días

    Madrid, Madrid, España ESSP A tiempo completo

    ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System toGPS:EGNOS.The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning and...

  • Customer Interface Engineer- F/m

    hace 2 días

    Madrid, Madrid, España ESSP A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance(CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...

  • Customer Interface Engineer

    hace 2 meses

    Madrid, España ESSP A tiempo completo

    ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: EGNOS. The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning and...

  • Customer Interface and Data Engineer

    hace 1 semana

    Madrid, España ESSP A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance**(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Aircraft Customer Support Field Engineer

    hace 2 meses

    Madrid, España HOLT EXECUTIVE A tiempo completo

    , Madrid, Spain - €55423 per annum - Permanent - V-32188 Holt Executive are partnered with a prominent aviation technology pioneer, providing market-leading products to some of the biggest names in commercial aviation. They are looking for an experienced **Aircraft Customer Support Field Engineer** to perform on-site liaison between the company and...

  • Aircraft Customer Support Field Engineer

    hace 2 días

    Madrid, Madrid, España HOLT EXECUTIVE A tiempo completo

    , Madrid, Spain- €55423 per annum Permanent V32188Holt Executive are partnered with a prominent aviation technology pioneer, providing market-leading products to some of the biggest names in commercial aviation. They are looking for an experienced Aircraft Customer Support Field Engineer to perform on-site liaison between the company and Airline Customers...

  • Interface Architect, Healthcare

    hace 1 semana

    Madrid, España Oracle A tiempo completo

    Interface Architect, Healthcare-230001F4 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Interface Architect, Healthcare** At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified...

  • Customer Support Engineer

    hace 2 días

    Madrid, Madrid, España Page Personnel España A tiempo completo

    Customer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico.empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera Dominio del entorno Linux. (4 años de experiência)- tener al menos 4 años de experiência sirviendo...

  • Customer Engineer

    hace 3 días

    Madrid, España NCR A tiempo completo

    Customer Engineer - Desarrolla actividades de Instalaciones, Certificación e Implementación de Cableados y Mantenimiento Técnico de los equipos de los clientes, asegurando el correcto funcionamiento de los mismos y la satisfacción del cliente. - Es responsable de Confeccionar y reportar los Informes de Actividad, acorde con las herramientas de gestión...

  • Customer Service

    hace 2 semanas

    Madrid, España Hitachi Vantara Corporation A tiempo completo

    **Meet our Team** We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is...

  • Customer Service

    hace 2 semanas

    Madrid, España Hitachi Vantara A tiempo completo

    **Meet our Team** We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is...

  • Customer Support Engineer

    hace 2 meses

    Madrid, España Page Personnel España A tiempo completo

    Customer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico. empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera - Dominio del entorno Linux. (4 años de experiência) - tener al menos 4 años de experiência...

  • Customer Support Engineer

    hace 2 días

    Madrid, España Page Personnel España A tiempo completo

    Customer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico. empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera - Dominio del entorno Linux. (4 años de experiência) - tener al menos 4 años de experiência...

  • Customer Engineer

    hace 2 días

    Madrid, Madrid, España NCR A tiempo completo

    Customer Engineer Desarrolla actividades de Instalaciones, Certificación e Implementación de Cableados y Mantenimiento Técnico de los equipos de los clientes, asegurando el correcto funcionamiento de los mismos y la satisfacción del cliente. Es responsable de Confeccionar y reportar los Informes de Actividad, acorde con las herramientas de gestión...

  • Customer Support Engineer

    hace 2 semanas

    Madrid, España Mitsubishi Power Europe Ltd A tiempo completo

    **The vacancy** Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases. Customer Support Engineering team supports the operation and...

  • Customer Support Engineer

    hace 3 semanas

    Madrid, España Mitsubishi Power Europe Ltd A tiempo completo

    **The vacancy** Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases. Customer Support Engineering team supports the operation and...

  • Customer Services Engineer

    hace 2 meses

    Madrid, España Barco A tiempo completo

    **Date**:Feb 8, 2024 **Location**: Madrid, ES **Company**:Barco **Function** Barco is looking for a **Customer Service Engineer **to reinforce its existing team in the Madrid office. As Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to...

  • Product Owner Customer Interface

    hace 4 semanas

    Madrid, España Basf Digital Solutions S.L. A tiempo completo

    ABOUT US From chemicals that help surfers stick to their boards to plastic additives that help with mechanical recycling of waste; from brake fluids to coolants for batteries in electric vehicles: our performance chemicals make a difference in everyday life. Our industrial B2B businesses typically lead their markets and serve customers around the world from...