Customer Interface and Data Engineer

hace 6 meses

Madrid, España ESSP A tiempo completo

Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance**(CNS) services, among which, the main one is, the **EGNOS service** (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

ESSP recruits a:
**Customer & Data services Engineer** - (F/M)

We are looking for a **Customer & Data Services Engineer** to support the recurrent activities in EDAS (EGNOS Data Access Service), CNS NOTAM (Notice to Airmen) and MSI (Maritime Safety Information) operations in the scope of EGNOS or other ESSP programs/projects like IRIS. Also to provide support to EGNOS Service Leader in reporting and meetings and the management of the contract Service Level Agreement (with the customer).

We are looking for an Engineer with **3 years of professional experience** in **space or aeronautical** domain in an **international/European environment** and with **Software/Harware development skills**. If you meet the requirement, this position might be for you

**Your main responsibilities/activities will be**:

- Support the Customer and Data Services Team in EDAS and CNS NOTAM proposals and Maritime Safety Information related operation, maintenance, monitoring, evolution or reporting,
- Support to software development activities as needed according to service/business needs,
- Implementation and contribution to research/promotion initiatives (articles, papers),
- Support to the EGNOS Multimodal Adoption and User Satisfaction actions,
- Support the EGNOS Service Leader for:
Preparation of Monthly, Quarterly and Annual Service Provision Management Reports,

Participation and/or contribution to monthly and Service Provision Annual Review Meetings,
- EDAS: EGNOS Data Access Service
- MSI: Maritime Service Interface
- CNS: Communication Navigation Surveillance
- NOTAM: Notices to Airmen

**PROFILE**:

- Experience in **customer interfaces**:

- Reporting and **Service Level Agreements management**:

- Knowledge of EGNOS and GNSS is a plus.
- Technical background in SW and HW (development. evolution and maintenance activities
- Team player spirit, autonomy, initiative, and ability to assume responsibilities.
- Good capacity of analysis and synthesis.
- Good communication and negotiation skills.

**JOB REQUIREMENTS**:

- **Language**: English (B2/C1) - CEFR and Spanish (desirable)
- **Engineering degree or equivalent**:

- Availability for **punctual travels**, mainly **in Europe**

**Human Resources information**:

- is held by **the direct manager** of the position you applied for (technical interview)
- is held by **HR department**

Element of package of remuneration:

- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:

- **Saving plan**:

- **Tickets Restaurant**:

- **Sustainable Mobility Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays **(for full time year)

**ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.**

**Job Types**: Full-time, Permanent

Work Location: In person

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