Program Assistant

hace 7 días

Madrid, España IE University A tiempo completo

Overview:
**Program Assistant - Business School**

Are you interested in joining a dynamic and international team of professionals to transform education? **IE University** is seeking a highly skilled and creative **Program Assistant** to contribute to our cutting-edge educational initiatives within the **GXMBA & IE Brown - Business School** department**

The **Program Assistant** is the first point of contact with students and professors on a day-to-day basis. The person in this role will assist the Program Management team by carrying out all administrative tasks necessary for the smooth running and delivery of the program.

**Why IE University?**

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.

Our purpose is to create transformative learning experiences that empower our students to make their mark in the world and make a difference.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.

**Our People**

At IE we are:

- People-driven
- Change Builders
- Autonomy Enthusiasts
- Communication Enthusiasts

We are looking for a person to join a full-time position based in Madrid (Maria de Molina 31).

**Responsibilities**:
**Your role as Program Assistant will involve**:

- ** Interaction With Students**
- Meet with students in order to solve issues, offer advice, and/or give support with empathy, sensitivity and a professional customer-oriented approach, on a daily basis.
- Co-manage the relationship with class representatives together with other team members.
- Support students facing academic difficulties or overall challenges within the program.
- Manage (written and oral) communications with students, including all written regular communications and information points; presentations and information sessions; etc.
- Using student feedback, identify ways to improve their experience with us.
- ** Interaction With Professors And Other Departments**
- Liaise with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc. and provide ongoing support to faculty members and teaching staff.
- Collaborate with other IE Departments - such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Student Life, Registrar’s Office, Maintenance Dept., International Mobility Office, etc. - in order to ensure a successful student experience.
- ** Internal Development**
- Assist the team in the coordination and implementation of new curricular and extracurricular innovations.
- Take responsibility for special program components, areas, initiatives and projects.
- Maintain and enhance academic guides and all other materials for students and faculty.

Qualifications:
**To thrive in this role, you should have**:

- Bachelor’s Degree is required.
- Bilingual, or advanced proficiency, in both English and Spanish (written and oral), with substantial professional experience in both languages.
- A minimum of 3 years of professional experience is required.
- International experience is strongly preferred.
- Strong project management capabilities.
- Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
- Experience in global management education, or working with business schools, is a plus.

It’s time to bring your best and make your mark. Now the choice is yours

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