Senior Program Coordinator

hace 4 meses

Madrid, España CIEE A tiempo completo

**Who we are**:
CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.

**Why work with us**:
You will change the world. CIEE programs build bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change

You will be part of a fast-paced, international, diverse, and collaborative team of professionals. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

**Who you are**

You like chatting with and mentoring young people from all backgrounds. The Senior Program Coordinator is the student’s first point of contact. The role provides ongoing student support to all CIEE participants. One of the first tasks of this student-facing position is to monitor an assigned group of participants, know them on a first-name basis, and guide them from the start to the end of the program. The role ensures that the assigned CIEE students have access to CIEE-related resources, course registration, medical support. Ultimately, the position creates a rewarding student experience and learning by mentoring our students in a new city, new school, new group dynamics, etc.

The position also supports the Interim Program Manager, helps to prepare documentation and participates in orientation, student advising, excursions, cultural activities. You work collaboratively with the Academic, Housing, Administration and Student Life Office (SLO) departments to achieve a common goal of student success. Assigned student participants can vary by semester and can be from semester long to short term Study abroad programs, custom programs. Teach in Spain, High School, etc., as well as other types of educational CIEE programs.

**What You´ll Do**

Academic: Advise students during the pre-departure online orientation and once they are onsite; track course pre-selection, ensure registration completion at the host institution and CIEE; monitor academic performance of students, hold regularly scheduled check-in meetings with students and implement the class absence policy. Monitor class attendance/absence of students by reporting back to the Academic Team of unusual circumstances (such as failed grades, poor performance, etc.). Coordinate academic support resources related to learning disabilities, requests for tutorials, exam dates, etc.

Health, Safety and Security: Monitor HSS of all assigned students; work closely with SLO team to resolve cases of serious injury or illness; communicate all HSS cases to those that need to know in a timely and complete manner, following policies defined by the CIEE HSS standard operations manual. Manage any initial low-to mid-level health, safety, security issue and accommodation welfare incident involving behavioral student issues. Become familiar with first aid, bystander intervention training and sexual assault guidelines. Participate in meetings with pertinent CIEE on site staff to update and share any participant behavioral issues, HSS patterns/trends and other related issues in CIEE arranged housing that may be associated with the participant´s physical and emotional wellbeing/illness.

Crisis and Emergency: in rotation with the other center staff, carry the 24-hour in-country emergency telephone. Additionally, this position requires willingness to step if/when major crisis take place with assigned students, including doctor´s or hospital visits, in close coordination with a manager or director.

Communication: Maintain open communication about student incidents (medical or of any other type) with those who need to know, as defined by the CIEE policies. Participate in coordination meetings with the Student Life Office and Academic staff to review, consult and determine protocols and best practice for student in-country experiences, arrival/departure, orientation, and cultural activities, etc. Complete the CIEE communication protocol training with stakeholders, salesforce case creation, and act as a point person of contact with school representatives regarding participant incidents that pertain to your assigned students.

Program Evaluation: Help to manage the student evaluation processes after the orientation and at the conclusion of the program, including both evaluations of the program as a whole and of individual courses, help facilitate the visits of sending institutions and/or

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