Program Coordinator

hace 1 mes

Madrid, España Ie University A tiempo completo

Are you interested in joining a dynamic and international team of professionals to transform education?
IE University is looking for a Program Coordinator to join its team
Why IE University?
With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching.
We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.
Our Purpose At IE University, we foster positive change through education, research, and innovation.
As a transformative educational institution, we empower students to make their mark on the world.
We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.
Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education.
And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.
Our People At IE we are: People-driven Change Builders Autonomy Enthusiasts Communication Enthusiasts Knowledge Champions The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities related to IE's diverse programs.
This role involves serving as the main interface between students, professors, and various IE departments; coordinating a variety of tasks and program components, managing communication flows; supporting program logistics and operations, and providing support to faculty members to ensure high standards for our corporate participants.
Key Action Areas Interaction with Students: Meet with students to resolve issues, offer advice, and/or provide support with empathy, sensitivity, and a professional customer-oriented approach.
Support students in the admission process, managing registration applications and formalizing enrollment.
Manage (written and oral) communications with students, including all regular written communications and information points; presentations and information sessions, etc.
Use students' feedback to identify ways to improve their experience with IE.
Assist students and faculty before, during, and after the program.
Interaction with Professors and Other Departments: Liaise with professors to plan program sessions and trips.
Communicate with professors to resolve participants' requests or support program management.
Request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
Collaborate with other IE departments to ensure a successful participant experience.
Internal Development: Be proactive in learning internal processes, platforms, and tools to deliver high-quality programs.
Actively coordinate with Program Managers to distribute and align with the preparation and delivery of programs.
Collaborate and lead cross-initiatives to help improve internal processes, templates, and guidelines.
Attend to all administrative and logistical duties to ensure the smooth running of the program and department.
Flexibility in taking on specific tasks to ensure the efficient development of the program.
Requirements: A Bachelor's degree is preferred.
Fluent in English and Spanish, as this position requires both languages daily.
Cultural awareness to coordinate a multinational group of stakeholders.
Strong project management capabilities.
Detail-oriented and well-organized.
A collaborative team player.
The candidate will demonstrate solid customer management skills, communication skills, the ability to work under pressure, and a high level of accountability.
Candidates must possess a valid EU work permit.
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