Guest Service Supervisor- Nobu Hotel Barcelona

hace 5 meses

Barcelona, España Grupo Temporing A tiempo completo

Tras más de 25 años en continuo crecimiento, Temporing ha pasado de ser una empresa especializada en recursos humanos a ser una organización que conecta a todas las personas en un mismo entorno laboral.

Queremos crear un espacio que potencie lo que cada uno de sus miembros tiene que ofrecer para impactar positivamente en la sociedad y conseguir que todo el mundo tenga acceso a oportunidades laborales. Ofrecemos soluciones integrales de recursos humanos para poder dar respuesta a cualquier necesidad de nuestros clientes relacionadas con su mayor valor, las personas. Desde la puesta a disposición de personal, gestión de equipos, selección de perfiles, desarrollo profesional, asesoramiento en procesos de transformación, uniformidad y equipos de protección individual.

Funciones

From Temporing we are looking for a GUEST SERVICE SUPERVISOR, for important hotel in Barcelona.

Functions:

- Assure that the guests receive a service adapted to their preferences, needs, lifestyles.
- Maintain good relationship with the guests, ensuring that all of them have a guest experience adapted to their preferences and needs.
- Coordinate different departments to assure a high-quality experience and create an excellent service attitude.
- Is a prime example of exceptional and personalized service, is proactive, shows initiative and constantly demonstrates teamwork with other departments.
- Is fully knowledgeable of the daily results and events in the hotel (Groups and conventions in house, VIPs, last 24 hours opportunities).
- Be always visible for the guest and help to resolve their doubts.
- Lobby ambassador on pick times.
- Creates authentic experiences, socializes with guests in the Lobby, Kozara & Rooftop.
- Assure that the specific requests of guests during the reservation process or their stay are handled, and guarantee that all of them receive a response. Anticipate their needs.
- Is in constant contact with guests to always know their level of satisfaction. Is a provider of personalized service and goes beyond limits to ensure that expectations are surpassed.
- Coordinate together with the Director of Quality/Rooms the selection of special attentions and supervise their correct distribution.
- Revise the VIP rooms with HSK Manager/Director of Quality/Director of rooms.
- Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.)
- Assure that the guests feel accompanied during their stay, as well as connected with Barcelona.
- Has a constant up to date data base of the coolest establishments in the city, such as bars, restaurants, clubs, galleries, concert arenas, shops...
- Always provide the most exclusive and professional service. Guests are given the most elite recommendations and obtained the most exclusive reservations.
- Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences and offering them in a proactive way during the guests´ next stay.
- Maintain the contact with guests to find out how to even serve them better next time.
- Accept suggestions of our guests and work hard to improve our service.
- Ensure that quality standards are met and even exceeded.
- Be the best host that customers have experienced during a hotel stay.
- Personally welcome and say good-bye to VIP guests, making the check-in and the check-out totally personalized.
- Handle complaints and suggestions from guests, giving support to the Quality manager in monitoring the resolution of complaints that affect the hotel´s operations area, interacting with all the Department Heads.

**Requisitos**:
- Advanced Studies in Hospitality or Management.
- Previous experience in similar Job role or two years experience in a service industry, preferably in the hospitality industry.
- Spanish & English Fluent.

Se ofrece

- Salary negotiable.
- Permanent contract.
- Schedule: Flexible AM/PM.
- Nobu Hospitality Career Plan.

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