Account Manager
hace 3 meses
**Help us bring people and businesses together**
Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.
**The Past, Present & Future**
**The Past**: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.
**The Present**: We're on a mission **to empower businesses to thrive locally**, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.
**The Future**:We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you \uD83D\uDC4B) to join us on our journey.
**You and us**
We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our three core values:
\uD83C\uDF35 GROW TOGETHER
- DEMONSTRATE PASSION & PERFORMANCE
✊ BE BOLD & DRIVE CHANGE
As Account Manager, you will be part of the Account Management team in EMEA, reporting to the Director of Account Management.
You will be responsible for growing the revenue of our existing clients by developing long-term, trusting relationships with our customers and advising them on how to best leverage Uberall’s offerings to achieve their key business goals and KPIs.
You will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities.
We will help you develop a deep understanding of the Uberall platform so that you can consult your clients, cultivate relationships, identify new opportunities within the customer and drive revenue by delivering on their business objectives.
**Your responsibilities**:
- Drive long-term partnership value with your customer portfolio by developing an understanding of clients’ businesses, their key company initiatives, their challenges, KPIs, goals and ROI metrics.
- Negotiate and close high-value deals, balancing customer needs with company goals
- Own the creation and delivery of Strategic Account Plans, Executive Business Reviews, commercial proposals and negotiations for your customers
- Manage and track accurate forecasts, and reports on key account metrics, including revenue, growth, and customer satisfaction.
- Deliver first-class executive presentations and discovery workshops with your customers, engaging with senior executives (VP & C-levels and influencers).
- Represent the company at industry events and conferences, to strengthen our relationship and grow incremental business.
- Liaise with cross-functional internal teams (Customer Success Management, Customer Operations, Solutions, Finance, Legal & Product) to ensure best-in-class service.
- Represent the client needs with other functional teams and provide input to the Product team to help shape our development roadmap.
- Collaborate closely with the assigned Customer Success Manager for your accounts, as well as other cross-functional teams to understand customer needs, prioritize initiatives, and drive results.
- Stay up-to-date on industry trends and technology advancements, and share relevant insights with your customers to position our company as a thought leader.
**Your profile**:
- English is a must, other languages are a bonus (German, French, Spanish, Italian)
- Minimum of 5 years of experience in Account Management (or a similar role), with a focus on consultative sales.
- Strong interpersonal and communication skills, with the ability to build relationships at all levels of an organization.
- Excellent listening, negotiation, presentation and communication abilities, demonstrating an ability to influence clients and other stakeholders.
- Proven track record of successfully managing and growing relationships with large, complex organisations with multiple stakeholders.
- Able to take accountability and proven track record of meeting and exceeding individual revenue growth targets.
- Ability and desire to work in a fast-paced, rapidly changing environment and manage multiple priorities simultaneously.
- Bachelor's degree in Business Strategy, Management, Marketing, or a related field.
- Travel regularly to meet with your customers in person
**What we offer**:
\uD83D\uDC9C **A mission with meaning and purpose** At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, a
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