Airport Customer Helper

hace 4 semanas

Alicante, España Jet2.com and Jet2holidays A tiempo completo

Permanent Intermittent
- 20 Hours

**Salary**
- Excellent

**Country**
- SPAIN

**What you will be doing...**

We have fantastic opportunities to join our **Jet2holidays** Team as an **Airport Customer Helper (Overseas/Holiday Representative)** for **Summer 2023**.

Our Airport Customer Helpers are **present** in the airport to ensure a smooth stress-free customer journey on both their arrival and departure to your destination.

**What will you do in the role?**

Reporting into the Airport Team Leader, you will **Work as One Team** with internal & external teams to deliver **VIP Industry Leading Customer Service** to our customers. You will be provided with fantastic training to ensure you:

- ** Take Responsibility** of meeting and greeting all our arriving and departing customers
- Support with the preparation and delivery of essential holiday information and pre-booked transfers
- Report the on-time performance of our transfers and customer queries quickly and effectively using our in-house** digital **systems

**What are the key skills / experience you’ll already have?**
- A genuine passion for delivering outstanding **customer service** at all times
- The confidence to handle a variety of customer facing situations and make considered decisions in tight timeframes
- A naturally **positive** and **friendly** personality, as well as the determination and resilience when working with large customer volumes
- The **flexibility** to quickly adapt to changing situations
- An organised approach to work and confidence in using multiple digital systems

**What can we offer you?**

We have been recognised as one of the **Top 50 Best Places to Work in the UK** on **Glassdoor** and offer our valued colleagues a range of benefits including:
- Fully paid training, uniform & IT equipment
- Local employment contract
- Competitive salary, with annual pay review
- Monthly 1-1 meetings with the Airport Team Leader
- 45 days holiday entitlement per annum (including Public Holidays)
- 3 x salary life assurance
- Recommend a Friend bonus scheme

Our Airport Customer Helpers are rostered in line with our Summer 2023 flying programme. As such, you will have a flexible approach to the workplace including early starts, late finishes, split shifts & weekend working

As we employ on local employment contracts, ideally you will already hold full **right to work documents** for the country where the role is based and be living in the destination or willing and able to source your **own accommodation** and** required documents**.

We offer an **excellent remuneration package** with **fantastic opportunities for progression** in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

**Division**
- Jet2holidays

**Careers With Us**
- Holidays Operations

**Careers Dept**
- Overseas roles in Destination

**Careers Team**
- At the Airport & Transfers

**Business Area**
- Jet2holidays

**Team**
- Overseas

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