Customer Helper

hace 4 semanas

Alicante, España Jet 2 A tiempo completo
At [...] and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers receive a VIP service.

We now have a great opportunity for a Duty Manager to join our Overseas Ground Operations Team in Alicante.

Reporting to the Station Manager, the Duty Manager is responsible for the day to day management of all [...] flights and the operational performance.

Leading the [...] operational teams, our Duty Managers play a pivotal role in achieving the delivery of a VIP Customer Service. You will manage our Passenger Service Agent teams, driving forward our safety first culture at every opportunity whilst acting as a Brand Ambassador for our company values. You will work closely with our service providers, airport and head office colleagues to ensure high standards of service. Working on a shift basis, this is a varied and fulfilling role with significant colleague and operational responsibility.

You will work closely with the wider [...] team and support the Station Manager in key operational meetings, budgets, planning and resources management and in ensuring strict adherence to safety regulations by all service providers. This is a varied and fulfilling role with significant people and operational responsibility.

What we’re looking for?

The successful candidate will already be demonstrating Role Model behaviours. You will have a proven track record of managing others in a fast paced, airport operational environment, and the ability to show flexibility and a forward-thinking approach. You’ll have excellent communication skills and be fluent in English and Spanish. On any given day, you’ll be supportive and always looking to help our customers and your team. You must be flexible to work with rotational shifts and ideally have previous management/ supervisory experience of operational teams within a customer facing, airport environment for this role.

What you get in return?

Competitive salary, great training, which is fully paid, a free uniform, rosters provided in advance, great team spirit and atmosphere and a chance to make a real difference to our customers journey back home and be part of our Red Team

if you have a passion for Customer Service and love working as part of a team, apply today, we will invite you to a telephone interview and should you be successful, we will invite you to meet our Red Team at our interview day

We hope you feel that you have what it takes to join our fantastic team and we look forward to receiving your application and welcoming you onboard

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