Service Desk Agent Lv1
hace 3 semanas
This Job is for 1st Line Support to Customers
**Essential Function**
- Creation of trouble tickets for customers
- Executing consistent tasks via workflow tooling to triage new issues
- Communications via telephone calls to/from Customers plus interactive chat sessions
- Engagement of Specialist teams as directed by workflow tooling/procedures
- Troubleshooting of technical problems related to customer systems
- Mentor the junior agents in their initial time in the company to become efficient and professional part of the team.
- Document new technical solutions to the incoming problems within the knowledge database.
- Deputize for Senior agents and specialized roles as required
**Required Education and Experience**
- 2+ Years experience in a Customer facing role
- 1+ years’ experience in a Helpdesk Environment
**Languages**
- French
- English
Pay: 20,000.00€ per year
Ability to commute/relocate:
- Barcelona, Barcelona provincia: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
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