Support Delivery Manager

hace 3 semanas

Barcelona, España Qlik A tiempo completo

**What makes us Qlik**?**

A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

**The** **EMEA Manager, Technical Support** Role**

Step into the pivotal role of EMEA Manager, Technical Support at Qlik, where you will lead a dynamic team of Technical Support Engineers. Your mission will be to ensure top-tier technical support for our partners and customers across all Qlik Products. This position is a unique opportunity to shape the careers of talented engineers, oversee high-quality support delivery, and play a critical part in our hiring and onboarding processes.

**What makes this role interesting?**
- **
Lead a talented team**: You will have the chance to mentor and develop a group of skilled support engineers, helping them reach their full potential.
- ** High-impact projects**: Your leadership will directly influence our customer satisfaction and support effectiveness.
- ** Career development**: Not only will you grow in your own career, but you will also be instrumental in the growth of your team members.
- ** Dynamic challenges**: Work in a fast-paced environment where your problem-solving skills will be put to the test daily.
- ** Strategic influence**: Play a crucial role in executing strategic plans to enhance our support operations.

**Here’s how you’ll be making an impact**:

- **
Enhancing customer relationships**: By directly communicating with customers, you will build strong relationships and ensure their concerns are addressed promptly.
- ** Guiding case resolution**: Lead your team in effectively handling support cases, ensuring timely and satisfactory resolutions.
- ** Driving team success**: Set and achieve quarterly training goals and customer satisfaction targets, contributing to the overall success of Qlik.
- ** Implementing improvements**: Your insights will help refine our processes, making our support team even more effective.
- ** Leadership**: Serve as a positive role model, inspiring your team with your work ethic and problem-solving abilities.

**We’re looking for a teammate with**:

- **
Proven leadership skills**: Experience in managing technical support teams, with a focus on mentorship and development.
- ** Customer-centric mindset**:Ability to interact with customers at all levels, ensuring their needs are met and expectations managed.
- ** Technical expertise**: Knowledge of data integration technologies and concepts, with a B.S. degree in Business, Computer Science, Engineering, or equivalent.
- ** Excellent communication**: Strong verbal and written communication skills, crucial for effective team and customer interactions. Fluency in English is required
- ** Problem-solving abilities**: Creative and proactive approach to overcoming challenges and enhancing support processes.
- ** Experience**: At least 3 years of support management experience, with a proven track record in handling escalations and negotiating resolutions.

**Th**e** **l**ocation** for this role is**:
Barcelona, Spain

**More about Qlik and who we are**:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

**_

LI-EMEA

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