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Content Delivery Manager

hace 1 mes

Barcelona, España Dow Jones A tiempo completo

Dow Jones is looking for a Content Delivery Manager to join our Risk & Research Services team. The Risk & Research Services team provides bespoke solutions for organizations who seek to understand the risk of doing business with entities and individuals. Risk & Research Services comprises three global teams, Due Diligence, Managed Services and Content Curation. The Due Diligence team researches specific individuals and/or entities upon client demand and delivers their findings in a structured report format. Managed Services offers screening and remediation services to clients globally who lack resources, knowledge and/or time to perform these exercises themselves. The Content Curation team creates and delivers curated Factiva content features including My Company Today and Factiva Expert Searches.

As Content Delivery Manager, you will be responsible for ensuring that client requests are correctly received, processed, and delivered in a timely manner. You will collaborate with and support the Risk & Research Services team, Product, Sales, vendors, and clients. You will report to the Director, Delivery, Risk & Research Services.

You Will

+ Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality, accuracy, timeliness and completeness.

+ Provide clear, responsive and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.

+ Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve overall workflow, and assess the quality of the provider’s deliverables.

+ Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy and be a key representative of the Content Curation team in interactions with clients.

+ Contribute to the onboarding and support of clients including the creation, maintenance and testing of guidelines and tools that will support the team

+ Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.

+ Provide support for Factiva including web maintenance and, when necessary, by creating/updating expert searches and trending topics.

+ Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.

+ Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.

+ Support training of future members of staff

+ Write and proofread Due Diligence reports when required

+ Support R&C with translation services as and when required

You Have

+ Research skills; and creativity in the pursuit of sources

+ Current news awareness and solid news judgment

+ Strong customer focus

+ Boolean search knowledge

+ Excellent English writing skills

+ Fluency in English AND in at least one of the following: Spanish, French, German, Russian, Chinese, Japanese, Korean

Business Area: Dow Jones - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 43445