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Dutch Speaking Customer Experience Associate for
hace 5 meses
We don’t make excuses for why the customer’s camera or balloons will not be delivered on time for his child’s first birthday party **We provide solutions** If that solution doesn’t exist, we simply create it and share our experiences with our colleagues so they can also put a smile on their customers faces
**Requirements**:
**What you will bring**:
- Strong written and verbal skills in both Dutch and English
- Work experience in retail or familiarity with **e-commerce** will be considered an asset
- Solution driven out of the box thinking
- An empathetic soul with the communication skills that match
- An entrepreneurial mindset to balance out the cons and benefits
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
**Responsibilities**:
**What you will do**:
- Be the primary point of contact for customer requests, representing the Netherlands’ leading online retailer
- Handle inquiries about product orders, payments and deliveries, as well as customer complaints
- Turning every customer into a happy customer
- Exchanging ideas and solutions with your colleagues
**Benefits**:
- Competitive monthly salary + **2 extra salaries per year**:
- Fully paid training
- Work from home
