Dutch
hace 4 meses
Due to our rapid growth, we are currently seeking a customer-oriented and experienced Customer Services Representative to join our team at our Torremolinos office. As a Customer Services Representative, you will play a vital role in serving as a liaison between our customers, care organizations, and other businesses we are in partnership with. This position requires fluency in Dutch and start date is flexible but ideally as soon as possible.
**Responsibilities**:
2. Act as a point of contact for customers, care organizations, and other contacts, addressing their concerns and resolving any emerging problems with accuracy, efficiency, and empathy.
3. Ask questions to determine the nature of the problem.
4. Walk customer through the problem-solving process.
5. Run diagnostic to resolve problems.
6. Follow up with customers to ensure issues has been resolved.
7. Provide technical assistance and support for incoming queries and issues related to software and IT systems.
8. Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions, using appropriate documentation systems.
9. Collaborate with internal and external development teams to escalate and resolve complex issues, ensuring a seamless customer experience.
**Requirements**:
1. Proven experience in a customer support role or as a Client Service Representative.
2. Fluency in Dutch and excellent communication skills in both Dutch and English.
3. Have an interest in, and used to work with, IT systems.
4. Strong phone contact handling skills, active listening, and empathy.
5. Familiarity with Ticket/CRM systems and practices to effectively manage customer interactions.
6. Customer-oriented mindset with the ability to adapt and respond to different types of individuals and situations.
7. Being a patient and good listener.
8. Having a 'getting things done' mentality.
9. Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Full training will be provided and a good rate of pay including contract will be offered.
We appreciate your interest in joining our team. However, please note that only those that meet the criteria above will be considered and contacted for further evaluation.
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