Flemish Customer Service Agent

hace 3 semanas


Madrid, España Recruit4Work S.L. A tiempo completo

Become a part of an international company that helps over 16 million people globally and has been around for over 100 years Do you have some experience in sales and want to become a part of this team helping people all over the world? Then we are looking for you

Tasks
- Answering Inbound calls to resolve any type of query from customers who have taken out our insurance plans.
- You will part of the hub team.
- Advice, guidance and resolution of customer queries and incidents, always offering the best solution.
- Customer information on coverage, repair status and resolution of claims.
- Making calls to follow up on claims and/or collections.

**Requirements**:

- Languages: Fluent in Flemish with French, English and Spanish would be a plus.
- User level computer skills.
- Complaint handling skills.
- Customer Service Techniques
- Communication skills (verbal and written)
- Results oriented
- Active listening
- Empathetic
- Ability to collaborate, adaptability to work under objectives.
- Energy and perseverance
- Adaptability to change
- Analysis and problem solving
- Initiative and tolerance to stress

**Benefits**:

- Permanent Full Time Job, from Monday to Friday
- Tickets Restaurant,
- Life and Medical Insurance
- Young, dynamic and international work atmosphere with comfortable work conditions
- Other benefits: Ticket restaurant (+/- € 200 per month - Only if you work full-time), life insurance and medical insurance (after 1 year), 25 holidays + bank/public holidays.

**Contract**: Fixed contract

**Working hours**: 40h per week
- Full-time : 8h per day, From 8:00 to 17:00 or from 9:00 to 18:00h
- Remote within Spain or Hybrid (2 days office/3days home) in Madrid



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