Ftth Level 1 Support

hace 1 semana


Alcobendas, España Manning Global A tiempo completo

Our client, a global leading telecommunication company, is recruiting for a ** FTTH Level 1 Support ** to join their business in
*** **Europe.**

**Position Title**:
**FTTH Level 1 Support**

**Position Type**:

- Contract**Start Date**:

- ASAP**Location**:

- Alcobendas, Spain**Contact**:

- Minghui Han | +49 (0) 89 23 88 98 34**Responsibilities**:
- Support Helpdesk, FLM, External plant technicians or Client technicians during Incident Resolution when FO is not able to manage.- Received and Process non Massive or Massive Network Incidents.- Immediate 1st Level Resolution of Incidents- TT Follow UP to FLM, External and Internal Plant, 3rd Operators, Service Providers- Escalation to BO TEC for complex incidents- Customer provision of the Network- Follow up and control of the Provisioning Process, especially the ones related to semi-automatic processes that are complex enough to be followed by Helpdesk Network Team.-
- Resolve the incidents of the Provisioning Process.-
- Escalation to BO TEC, GMZ include, for complex incidents of the Provisioning Process.-
- Configure the Network to manual process with procedural documents already transferred to BO TAC-
- Client installation technicians.-
- Network provision- Configure or Un-configure the equipment of Network with procedural documents already transfer to BO TAC-
- Tests with technicians to accept the equipment.-
- Configure of the Network with procedural documents already transfer to BO TAC-
- Escalation to BO TEC, GMZ include, for complex incidents of the Network provision-
- Change Management- Schedule and Manage Maintenance Work on the Network-
- Record Configuration Changes of the change of the Maintenance Network-
- Execution of routine tasks proceeded by BO-TEC: BackUPs, preventive or Routine Maintenance-
- Administration of the Failure Status Queries- For more details contact:- Quoting reference:
- EU_MGMH_TSM_- Or call
- **_Ming_**
*** on:
- +49 (0) 89 23 88 98 34- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _- _ If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
- _**Group Head Office**

**Manning Global AG**

**Hohenzollernstraße 60, 80801 Munich, Germany**

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

**Munich/ Dusseldorf/ Bonn (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Lille (FR) - Changzhou (CN) - New York/ Houston (USA) - Zagreb (HR) - Timișoara (RO) - Madrid (ES) - Istanbul (TR)


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