IT Support Emea
hace 5 días
**Qualifications - External**:
- Title in system administration and network.
- Acknowledge of an Infrastructure (Switches, Routers, Servers, Workstation and Printers)
- Acknowledge of microcomputing.
- Medium - High English Level.
- Other technical skills desired
- Networking
- Understanding of TCP/IP
- Assembly Telecom rack
- Availability to give On-duty support and overtime.
- Time flexibility
- High availability to Travel
- Responsibilities
The profile we are looking for is from a person who can offer formal attention, who has a sense of urgency and the ability to work as a team with high orientation to the internal client.
Main functions
User´s support: remote and on-site support. (Connect remotely to other computers in Europe division)
Microsoft System Administration: basic level.
Manage Active Directory: create accounts, users, groups and distribution lists.
Give support in Europe Traveling to all Ria´s stores.
Experience with ticketing system tools (Manage Engine and Jira)
Phone support for internal users.
Incident Management (SLA)
Acknowledge about Network devices (medium level) (Routers, Switches, Firewall)
Generate reporting | Impact analysis
Able to work in a fast-paced environment and analyze/troubleshoot complex problems
Update and manage Support and Incident tickets
- Qualifications
Qualifications - External
Title in system administration and network.
Acknowledge of an Infrastructure (Switches, Routers, Servers, Workstation and Printers)
Acknowledge of microcomputing.
Medium - High English Level.
Other technical skills desired
Networking
Understanding of TCP/IP
Assembly Telecom rack
Availability to give On-duty support and overtime.
Time flexibility
High availability to Travel
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