Customer Engagement Product Manager

hace 7 meses

Boadilla del Monte, España PagoNxt Getnet A tiempo completo

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

PagoNxt is a new company wholly owned by Santander that incorporates our most disruptive payments & trade businesses into a single, autonomous company, creating one of the largest private fintech companies in the world. This new company will deliver payment & trade solutions for merchants and consumers with compelling technology to become a leading global payments provider in the medium term.

**To achieve this goal, PagoNxt is organized in three different business**:

- Merchant Solutions, for merchants and acquirers.
- Trade Solutions, for corporates and SMEs.
- Consumer Solutions, digital products and services for individuals.

If you would like to join a global community of world-class payment experts, this is the place for you This is a unique opportunity to work for a company that combines the best of both worlds: innovative technology of a FinTech with the reach and expertise of a leading global financial institution.

Our team members come from very different types of companies, including banks, tech companies, trade companies, startups, and consulting firms.

**We believe in the power of diversity, equity & inclusion in backgrounds, ethnicity, gender, sexual orientation and more.**

**WHAT YOU WILL BE DOING**

As a **Global Customer Engagement Manager**, you will be responsible for defining value proposition for Onboarding and Portals to be deployed at our acquiring platform, serving all PagoNxt Markets. You will work in the following tasks:

- Definition of the capabilities our customer tools need to have to be a best-in-class player (Merchant Portal & Partner Portal).
- Definition of the capabilities our internal tools need to have to be efficient and provided maximum support levels to our customers (Back Office Portal).
- Definition of an E2E Digital Onboarding process: definition of a process flow that is compliant with regulatory requirements while optimizing client user experience.
- Cultivate and maintain a productive working relationship with key stakeholders and the development teams while independently bringing fresh ideas, continuous. improvement, innovation, and strategy to the product backlog.
- Knowledge on how best-in-class fintech players' customer tools, internal tools and digital onboarding look like: knowledge of competitors, market trends and best practices in terms of UX, tools, time to yes, value proposition, conversion rate, etc.
- Experience in UX requirement definition (process screen prototype definition and review optimizing client UX).
- Understanding of the different use cases that should be considered according to products, segments, countries, channels, and implications on the standard process.
- Understanding of business requirements and ability to prioritize them considering all the above.
- Business plan definition considering all costs included in the E2E process (partners, platform costs, etc.)
- High level understanding of the main technological pieces that are involved in a cutting-edge digital process (ID&V, OTP, KYC APIs, OCR, CRM, etc.).
- Understanding of process definition implications on target operating model and support in the definition.
- Provide Subject Matter Expertise for development and test teams (communicating business value, removing blockers, adding details), business analysts and business stakeholders.

Within the **Global Products team **you should provide differentiation to our merchants, business units and PagoNxt creating a functionality architecture that combines efficiency, innovation, and best in class user experience.

We need someone like you to help us to design and evolve Customer Engagement Global Products that will be deployed at the Platform, serving our Merchants and the local acquirers in our group:

- Onboarding
- Merchant Portal & App
- Partner Portal
- Back Office Portal

**WE ARE LOOKING FOR SOMEONE WHO WAS EXPERIENCE**
- Experience in the acquiring / payment business.
- Knowledge on payment gateways, transaction flows, ecommerce products.
- Excellent knowledge on customer experience tools (Onboarding, Merchant Portal, Partner Portal & Back Office Portal).
- Familiar with the design and deployment of Customer Experience products for a Payment Platform.
- Customer focused.

**WHO YOU ARE**
- Bachelor's degree.
- +7 years' experience (ideally a combination of top consulting firm and fintech, venture capital, start-up, or technology company (Strategy, product, and growth teams
- Fluent in English (writing and speaking)
- Team work.

**BENEFITS & PERKS**

Our Employee value proposition or Wow we Offer

**We** **build** **an** **organization** **to** be **proud** **of**

**We** are real **people** **with** **superpowers**

**We** **create** **the** future **of** **work** **collaboratively**

**We** **take** **ownership** **of** **our** **growth** **potential**

***We** care **for** **our** **holistic** **well-being**
- If you want to know more about our company, follow us on_

**

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