Payments Operations Principal

hace 3 semanas

Madrid, España Pleo A tiempo completo

Are you passionate about payments? Are you excited about providing customers with the best possible experience while performing payments? Does optimising operations and processes for peak efficiency interest you? And do you know how to best communicate with incumbent banks and Fintechs alike? And no, we do not mean over the counter cash payments. Cash is old school. Manual expense reports suck.

At Pleo we are building the future of work, a more trusting, progressive and fun work environment that allows employees to fully focus on their actual job. To achieve this mission we aim to build products that in time will make terms like cash & manual superfluous.

So who are we? And how will we be able to offer this to our customers? Yes, you guessed it right. The newly formed Payments & Partnership team is making sure that all of our transactions are happening smoothly, reliable and seemingly magically automated.

Some like to say, we are the hidden champions of the “ease of use” feeling of our products. To ensure this ease and stability we are working closely with our banking and financial services partners around the world such as our payment processor and card acquirer. We are striving to make sure that our partnerships offer real synergies that create win-win situations for both parties.

At Pleo we have, no doubt, been working on our payments offering with our partners since day one.

However, just before our Series C fundraising, that got us to unicorn status, we decided to create a fully dedicated Payment Partnerships & Investigations team. We decided to do so, to ensure we keep delivering wow moments for our customers and run a viable business.

As a Payments Operations Principal in the team, you play a pivotal role in ensuring that the Payments Platform Group delivers on its core mission:
**“Ensure all Pleo customers have a smooth and safe payment experience”**

In support of this mission, we are seeking a dedicated Payments Operations Principal. This role will require you to oversee the payment process, manage relationships with key financial partners and stakeholders, and proactively handle payment operations to avoid disruptions and ensure efficiency and accuracy of Pleo’s payment operations.

It is still early days for the team, which means that there is lots of room to grow and expand in this role. Currently our team consists of a set of lovely, ambitious and diverse colleagues coming from different walks of life such as Consulting, Business Development, Strategy and Banking What brings the team together is the love and curiosity for Payments combined with a deep desire to find new solutions to old problems.

As the team matures and expands it is likely that the responsibilities of this role will adapt, expand or change. You should see this as an exciting opportunity, which will need some flexibility considering responsibilities along the way.

To be successful and support our hyper growth journey we will put substantial strain on the payment offering we have in Pleo and the partners needed to enable this. In particular, we are looking into a year where we will

Working with our **financial service partners**, and if needed integrate with additional partners to ensure
- we can scale our offering scales across all of Europe and in a new region
- we can handle all payment types (e.g., direct debits, subscription cards, credit offering)
- we have the redundancies needed to run a scalable business in the short and long term
- we are building relationships with partners and leveraging them to create true win-win/synergistic relationships

Working with **product, operational, and other Pleo teams** (e.g., legal, finance) in maturing and implementing our partner model to ensure
- we bring the best our current and future partners have to offer to the table
- we continue to “punch above our weight” with our partners and are their top priority
- we continue to innovate and drive the thought leadership agenda on Fintech and payments

**Here are some of the things you will be responsible for**:
Overseeing and ensuring **smooth payments and transaction processing for our customers**
- oversee and manage the processing of all types of payments, ensuring Pleo delivers the highest degree of accuracy and efficiency possible
- investigating and resolving payment discrepancies and errors, implementing corrective actions as necessary to prevent reoccurrence
- communicate with our financial partners (banks, FinTechs, card schemes,) regarding operational matters
- ensuring compliance with relevant regulatory requirements and internal policies related to payment processing.

Help build out, implement and iterate on our partner management framework to ensure
- collaboration with our partners to ensure they deliver on the features that we use for efficient payments operations
- Work with partners to find new and innovative ways of using their offeringto improve Pleo’s product and solve customer problems
- Wo

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