Btb Cts Account Manager
hace 1 semana
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
The CTS must be a proven technologist who can adapt and respond to these ever-changing demands in technical sales excellence. This position will require securing customer loyalty, forging strong relationships with external business partners, oversee the optimization of the API/XML clients. Managing directly clients, supporting the frontline with technical background, coordinating and reporting results of the rest of the areas.
Main Responsibilities:
- Follow up regional queue/segment assigned accounts to meet sales targets / cost reduction by providing accurate technical solutions and optimization.- Follow up and prioritize new acquisition requests, to meet the sales targets by providing accurate technical support during the implementation.- Ensure client certification process, follow in manner and time to market, all the necessary steps and follow the stablished, covering:
- Workflow- Availability, CheckRate, Confirmation and Cancellation- Content- Voucher- Live environment- Platforms- Ensure SLA for regional / segment assigned is accomplished, with no quality impact.- Establishes productive, professional relationships with key personnel in assigned customer accounts- Meets assigned targets for profitable sales volume and strategic objectives in assigned / new acquisition accounts- Build and maintain strong, long-lasting KAM / SAM relationships.- Build and maintain strong, long-lasting customer relationships.- Promote and development guidance to clients, for new or existing key features / business requirements- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Qualifications:
- Bachelor's Degree in Computer Science, Information Systems, or Industrial Engineering- Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation- Demonstrate problem-solving abilities and initiative.- Knowledge of REST API, XML, JSON, and similar technologies- Experience working with Databases & SQL-
- Experience/knowledge with build management and continuous integration tools
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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