Helpdesk / Technical Customer Support - French

hace 3 semanas


Madrid, España Novasyte A tiempo completo

Join us on our exciting journey

We are looking for a Technical Support Analyst French speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you
- At least with 2 years of call center experience.
- French Speaker / High English Level.
- Helpdesk / Technical Support background is required.
- Amenable in shifting schedules.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency.
- Had a good stint in the from previous organizations - not a call center hopper.
- Ability to work with other team members.
- Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.).
- Someone who has strong logic formulation or thought process.
- Thinking out loud.

We invite you to join IQVIA- Recognized by Great Place to Work as the second best company to work for in Spain (March 2019)
- FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020)
- Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
- A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
- IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at



  • Madrid, España IQVIA A tiempo completo

    Join us on our exciting journey! We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes...

  • It Helpdesk Support

    hace 2 semanas


    Madrid, España Manning Global Ag A tiempo completo

    Job Description Our client, a leading global IT consultancy company, is recruiting for IT Helpdesk Support to join their business inSpain.Responsibilities: Providing full desktop support on client's side Desktop software installation, debugging and configurationMobile phone software installation, configuration, debugging and troubleshootingReinstall...


  • Madrid, España Fortinet A tiempo completo

    Advanced Services Engineer Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. gather and analyze information and to skillfully develop alternative solutions for customers. As a member of...

  • Support Account Manager

    hace 4 semanas


    Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Madrid, España Oracle A tiempo completo

    Customer Service Analyst 2-Support-22000FKS **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...


  • Madrid, España OVHcloud A tiempo completo

    Web customer support representative M/F/X Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...


  • Madrid, España Oracle A tiempo completo

    Technical Analyst 1-Support-22000D71 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts 365x7x24. -...


  • Madrid, España Trek Bicycle SL A tiempo completo

    Job Description Job Title: French Customer Care Guide Reports to: Customer Care Manager Location: Tres Cantos, Madrid, Spain - South EU Office Job Type: Full Time, Permanent – Hybrid Position Position Description Trek Customer Care team is looking for a hardworking, positive person who loves both bikes and people. This position will...


  • Madrid, España Masimo A tiempo completo

    **Job Summary**: The Technical Support Administrative position is responsible for the call in-take step of Masimo’s Customer Complaint process. Additional duties include customer follow-up for repair & replacement requests, confirmation of repair approval fees and logistics activities. Customers supported include internal customers (Sales team members and...


  • Madrid, España Siemens A tiempo completo

    We are seeking a highly motivated and skilled **Technical Support Engineer** to join our **Key Responsibilities**: - Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service - Provide timely and effective solutions to meet customer needs - Work...

  • Resident Engineer

    hace 4 semanas


    Madrid, España ZF Group A tiempo completo

    Req ID Madrid, Spain About the team As part of our T&B Div CVS team located in Madrid (Spain), the resident Engineer & Technical Sales Expert, will be in charge to support our T&B customers for all ZF-CVS related products. He/she will work close to the customer providing outstanding technical sales & support to the customer/region/assigned. He/she will...


  • Madrid, España Hexagon PPM A tiempo completo

    Responsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...


  • madrid, España Danaher A tiempo completo

    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again...


  • Madrid, España Danaher A tiempo completo

    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again...


  • Madrid, España Danaher A tiempo completo

    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look...


  • Madrid, España BT A tiempo completo

    Customer Incident Technical Support: Post holder must attend face to face customer service reviews at customers premises located in Madrid and provides explanations on major incidents and failures that have occurred in the services provided by BT. Post holder is in charge of training and upskilling the Bespoke BT NOC Team located in Spain (BT NOC) in all...


  • Madrid, España Emprego ES A tiempo completo

    **Customer Incident Technical Support**: Post holder must attend face to face customer service reviews at customers premises located in Madrid and provides explanations on major incidents and failures that have occurred in the services provided by BT. Post holder is in charge of training and upskilling the Bespoke BT NOC Team located in Spain (BT NOC) in all...


  • Madrid, España Planet A tiempo completo

    remote type- Onsite- locations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR07307 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most...

  • Customer Support Engineer

    hace 4 semanas


    Madrid, España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:Celonis Support Services team operates a 3-Level Support model,...


  • Madrid, España Vonage A tiempo completo

    **Technical Support Engineer - Voice**: **Vonage Customer Care Mission**: We help customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development,...