Technical Support Engineer

hace 2 semanas


Madrid, España BT A tiempo completo

Customer Incident Technical Support:
Post holder must attend face to face customer service reviews at customers premises located in Madrid and provides explanations on major incidents and failures that have occurred in the services provided by BT. Post holder is in charge of training and upskilling the Bespoke BT NOC Team located in Spain (BT NOC) in all new customer implemented solutions for the Banco Santander’s Network. Post holder coordinates and acts as a SPOC for major Incidents, follows up and ensures all technical actions identified as part of SIP are implemented successfully by the BT NOC and other BT Teams. Is often involved in non-standard and quite complex customer network incidents, requiring in life support and knowledge of the customers internal network and tools, assisting in incident management that requires an agile and sometimes immediate response from the BT NOC. Ensures a correct transfer to operations from the delivery teams “even if it is the client himself who performs de changes in the banks network” and ensures a correct handover to operations, it is an specific role that is demanded and recognised in the customer contract with BT.

Role holder must have or be trained to the following Knowledge level and experience:
Cisco - routing and switching. CCNP Degree or above (required)

ITIL - Information technology infrastructure library (ITIL) is a series of practices in IT Service Management (ITSM) for aligning operations and services.

Experience with multiple provider technologies in WAN, LAN, accelerators, FW areas, (required)

Experience resolving issues with communications and implementing Networking solutions (required)

Native Spanish

Fluent English

To manage the faults of GSNet network (overview and detail training of the customers implemented solution will be provided)

Perform SSR and small projects for customer

Attend Customer Technical meetings

Availability for interventions and on-call outside of normal service hours

Ability to manage tasks in Preventive Operation, Management of incidents of this level, Request and change management.



  • Madrid, España Vonage A tiempo completo

    **Technical Support Engineer - Voice**: **Vonage Customer Care Mission**: We help customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development,...

  • Resident Engineer

    hace 4 semanas


    Madrid, España ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Resident Engineer

    hace 4 semanas


    Madrid, España ZF Group A tiempo completo

    Req ID Madrid, Spain About the team As part of our T&B Div CVS team located in Madrid (Spain), the resident Engineer & Technical Sales Expert, will be in charge to support our T&B customers for all ZF-CVS related products. He/she will work close to the customer providing outstanding technical sales & support to the customer/region/assigned. He/she will...


  • Madrid, España Tillster A tiempo completo

    Technical Support Engineer – Tier II ON SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You…   Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for internal, external customers and some third party entities; diagnose root...


  • Madrid, España Siemens A tiempo completo

    We are seeking a highly motivated and skilled **Technical Support Engineer** to join our **Key Responsibilities**: - Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service - Provide timely and effective solutions to meet customer needs - Work...


  • Madrid, España NOKIA A tiempo completo

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...


  • Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Madrid, España Ryanair A tiempo completo

    Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying 154m guests p.a. on 3,000+ daily flights from 82 bases, the group connects over 200 destinations in 40 countries on a fleet of over 500 aircraft, which will enable the Ryanair Group to lower fares and grow traffic to 225m p.a. by...

  • Avionics Engineer

    hace 1 mes


    Madrid, España Ryanair A tiempo completo

    Ryanair is currently recruiting for a Tech Services Avionics Engineer. Reporting to the Avionics Manager and Deputy Director of Technical Services you will create and issue engineering orders, create technical reports in support of issues (e.g. Incidents; Significant Defects) and liaise with Boeing and equipment manufactures on resolution of technical...


  • Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Madrid, España Sungrow EMEA A tiempo completo

    Your mission Welcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany! Are you curious to learn how you can help us build a sustainable future? Would you like to see how you can contribute to the growth of our clean energy solutions? **Then, have a look at your responsibilities below**: - You'll provide technical support...

  • Technical Sales Engineer

    hace 4 semanas


    Madrid, España Walters People A tiempo completo

    Excelente oportunidad como Technical Sales Engineer en empresa multinacional de maquinaria y automatización industrial. **Sobre la posición**: Como Technical Sales Engineer, tu misión principal será desarrollar la cartera de clientes de la empresa. En reporte al Director Comercial, tendrás la oportunidad de desarrollarte con clientes a nível...

  • Technical Support

    hace 6 días


    Madrid, España UNION ESPAÑOLA FOTOVOLTAICA A tiempo completo

    HEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products. Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers. **Responsibilities**: 1. Provide...


  • Madrid, España Sungrow EMEA A tiempo completo

    Your missionWelcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany! Are you curious to learn how you can help us build a sustainable future?Would you like to see how you can contribute to the growth of our clean energy solutions? Then, have a look at your responsibilities below: You'll provide technical support for PV,...


  • Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Madrid, España Cegid A tiempo completo

    **¿Quiénes somos? **:Ven y experimenta una gran variedad de trabajos, ¡únete a nosotros! Cegid es un grupo internacional con más de 4.400 empleados en más de 20 países que apoyan a profesionales en los campos de contabilidad, nóminas y recursos humanos, ERP, fiscalidad y comercio minorista. Cegid diseña soluciones de gestión útiles e innovadoras...


  • Madrid, España Sungrow EMEA A tiempo completo

    Your missionWelcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany!Are you curious to learn how you can help us build a sustainable future?Would you like to see how you can contribute to the growth of our clean energy solutions?Then, have a look at your responsibilities below:- You'll provide technical support for PV, ESS,...


  • Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Madrid, España Sungrow EMEA A tiempo completo

    Your mission Welcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany! Are you curious to learn how you can help us build a sustainable future? Would you like to see how you can contribute to the growth of our clean energy solutions? Then, have a look at your responsibilities below: You'll provide technical support...


  • Madrid, España Palo Alto Networks A tiempo completo

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...