Intake Care Representative

hace 4 meses

Madrid, España The Cigna Group A tiempo completo

**Cigna Healthcare** is a health benefits provider that advocates for better health through every stage of life. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalised solutions that advance whole person health.

Access to care, getting healthy and staying healthy is easier with the support of a trusted partner. Our vision is to be the whole health partner of choice to the people we serve throughout their lives. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. We are committed to creating better futures for our customers and clients and to help them achieve or maintain their physical, mental, financial and social health goals.

**Key Responsibilities**:
As an **Intake Care Representative**, you will handle inquiries regarding preauthorization of upcoming medical treatment. This role is part of the Provider Services Organization (PSO) and serves the Global Individual Health (GIH) book of business.
- Processes incoming requests for preauthorization and Guarantee of Payment (GOP), with special attention to sensitive or escalated cases
- Closely collaborates with healthcare providers to gather required information, negotiate discounts, and answer any questions about the GOP process
- Accurately verifies the benefits of the policy, ensuring that each request complies with the product’s terms and conditions
- Maintains strict confidentiality of protected health information (PHI) and Special Category Data in compliance with relevant law
- Follows established departmental policies and procedures, and offers thoughtful feedback on opportunities for process improvement
- Translates and interprets medical and other relevant documents when needed

**Key Skills**:

- ** Advanced or bilingual knowledge of English** (C1/C2). Advanced knowledge of one or more additional languages is a plus.
- ** Exceptional interpersonal skills**, communicating clearly, professionally, and compassionately
- ** Ability to organise and manage workload**, efficiently balancing multiple complex tasks at once to meet individual and team targets
- ** Excellent attention to detail** and a high level of accuracy
- ** Proactive and self-motivated mindset**, with the ability to independently solve problems and manage ambiguity
- ** Effective collaboration** with a diverse and international team
- ** Computer literacy** and ability to navigate multiple programs and systems
- Previous experience in customer service, claims processing, or the healthcare industry is a plus. A clinical background is not required for this role.

**Requirements**:

- You are able to commit to **39 working hours per week**.
- You are able to commit to **2 weeks of induction training in the office**, with additional training provided on a hybrid basis.
- You are available to work **Tuesday through Saturday, 12:15 PM - 8:00 PM CET**.

**What’s in it for you?**:
We recognise we wouldn’t be where we are today without our employees. That’s why we offer excellent benefits:

- ** Hybrid contract**:

- ** 24 days annual leave per year**:

- ** Private medical and dental insurance**:

- ** Life insurance**:

- ** Flexible dress code** - It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it.

Plus much more

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

  • Intake Care Representative

    hace 4 semanas

    Madrid, España The Cigna Group A tiempo completo

    The job profile for this position is Intake Care Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for...

  • Intake Care Representative

    hace 5 días

    28223 Pozuelo de Alarcón, Madrid provincia, España The Cigna Group A tiempo completo

    **About us** Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals and through employers and intermediaries.Cigna’s mission is to help our customers improve their health, well-being and sense of security. **Your...

  • Intake Care Representative

    hace 1 mes

    Madrid, España The Cigna Group A tiempo completo

    About us Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.Cigna’s mission is to help our customers improve their health, well-being and sense of security. Your...

  • Intake Care Representative

    hace 4 semanas

    28223 Pozuelo de Alarcón, Madrid provincia, España The Cigna Group A tiempo completo

    **About us** Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of...

  • Intake Care Representative

    hace 4 semanas

    Madrid, España The Cigna Group A tiempo completo

    About us Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of...

  • Intake Care Representative

    hace 4 meses

    Madrid, España The Cigna Group A tiempo completo

    Cigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing...

  • Intake Care Representative

    hace 4 meses

    Madrid, España The Cigna Group A tiempo completo

    Cigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing...

  • Care Supervisor

    hace 4 días

    Madrid, España Bluebird Care A tiempo completo

    Reports to: Registered Care Manager or Operations ManagerPurpose of roleTo ensure that customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Key responsibilitiesSupport the registered manager and/or lead supervisor with: the efficient running of a designated area and the supervision of care...

  • Social Care Assessor

    hace 2 días

    Madrid, Madrid, España Bluebird Care A tiempo completo

    About the Role:The Social Care Assessor role is a critical link between our customers and care staff at Bluebird Care. We're seeking a driven and passionate individual who can make a real difference in the lives of vulnerable adults.Key Responsibilities:Lead a team of care staff to deliver a safe and effective working service for our customers.Capture and...

  • Social Care Assessor

    hace 2 días

    Madrid, Madrid, España Bluebird Care A tiempo completo

    About the Role:The Social Care Assessor role is a critical link between our customers and care staff at Bluebird Care. We're seeking a driven and passionate individual who can make a real difference in the lives of vulnerable adults.Key Responsibilities:Lead a team of care staff to deliver a safe and effective working service for our customers.Capture and...

  • Care Coordinator

    hace 5 días

    Madrid, España Bluebird Care A tiempo completo

    Providing Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to...

  • Care Supervisor

    hace 4 días

    Madrid, España Bluebird Care A tiempo completo

    Bluebird Care is the UK’s leading provider of privately-funded Homecare. Our service enables vulnerable adults who require a little (or a lot) of support with everyday tasks to live independently in their own homes.An opportunity has arisen to join the Bromley team, part of the group that also operates the Bromley and Sevenoaks franchises, as a Care...

  • Intake Care Associate

    hace 4 meses

    Madrid, España The Cigna Group A tiempo completo

    Cigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing...

  • Customer Care Representative English

    hace 2 meses

    Madrid, España Ria A tiempo completo

    Customer care representative English - Spanish Customer care representative English - Spanish Ria Madrid, SpainCustomer care representative English - Spanish Ria Madrid, Spain Posted 2 days ago Permanent CompetitiveWe are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid....

  • Intake Care Associate

    hace 4 meses

    Madrid, España The Cigna Group A tiempo completo

    Cigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing...

  • Complaint Intake Analyst Ii

    hace 6 días

    Madrid, España Abbvie A tiempo completo

    .Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and...

  • Complaint Intake Analyst Ii

    hace 3 días

    Madrid, España Allergan A tiempo completo

    .Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and...

  • Customer Care Representative

    hace 4 meses

    Madrid, España BD A tiempo completo

    **Job Description Summary**: As Customer Care Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc. You will part of the Order Management process being the link between OM team, Customers and Business. You will be responsible to process...

  • Customer Care Representative Part-time

    hace 4 meses

    Madrid, España EasyPark Group A tiempo completo

    At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...

  • Customer Care Representative

    hace 4 meses

    Madrid, España BD A tiempo completo

    **Job Description Summary**: As Customer Care Representative you will be part of the Process Excellence team. This team is in charge of the back office processes. You will be carrying out processes such as order allocation, billing, product returns... The goal of this team is to simplify process and standardize between the different BUs with the greatest...