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Helpdesk Agent Swedish+english Based in Tenerife

hace 4 meses

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

**Descripción**:
Do you speak English and you are native form Sweden? Do you have customer orientation? Do you live in Tenerife? This job offer is for you

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

**Responsibilities**:

- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.

**Requirements**:

- Mandatory languages (fluent)**: Main language** (Swedish)** + English**. Valuable: upper intermediate Spanish
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 a.m. to 3 p.m., 3 p.m. to 11 p.m. or 11 p.m. to 7 a.m., with breaks established by law.
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Baic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customer-oriented

We offer:
Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Good work environment, and development in a multicultural and dynamic environment

**Requisitos**:

- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 a.m. to 3 p.m., 3 p.m. to 11 p.m. or 11 p.m. to 7 a.m., with breaks established by law.
- English B2 or higher + C1-C2 in Swedish