Helpdesk Agent German+english Based Un Tenerife

hace 1 semana

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

**Descripción**:

- HELPDESK AGENT BASED IN GERMAN+ENGLISH IN TENERIFE

Do you speak German level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you
We are looking for energetic and vibrant Tier 1 Technical Support Agents to work in a new and expanding flagship center located in Santa Cruz de Tenerife, Spain.
- Responsibilities
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate resolution plans.
- Evaluate new services, processes and technologies introduced in the technical assistance service.
- Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service improvements.
- Work with departmental staff to promote, develop and maintain strong customer service values.
- Escalate unresolved issues to potential customers, designated service group (Customer).
- Requirements
- Mandatory languages (fluent): Main language (German) + English. Valuable: upper intermediate Spanish
- Basic PC skills
- Good communication skills
- Availability to work shifts: (40 hours a week - 5 days a week). Rotating hours: 7 a.m. to 3 p.m. / 3 p.m. to 11 p.m. / 11 p.m. to 7 a.m. with breaks established by law.
- Basic understanding of the principles, theories and practices of group dynamics and/or team development.
- Customer oriented
- We offer:
.Annual salary 20000
.6 month contract and first month of training
.Possibility of teleworking
.Professional and personal development

**Requisitos**:

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