Helpdesk Agent

hace 2 semanas

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

**Descripción**:
Do you speak Norwegian and English? Do you have customer orientation? Do you live in Tenerife? Then this job offer is perfect for you

We are seeking for energetic, vibrant speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual site is Tenerife, Spain.

**Responsibilities**:

- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.

**Requirements**:

- Mandatory languages (fluent): Main language (Norwegian + English ) Valuable: Spanish
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customer-oriented

We offer:
Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Rotating hours: 7 a.m. to 3 p.m., 3 p.m. to 11 p.m. or 11 p.m. to 7 a.m., with breaks established by law.

Good work environment, and development in a multicultural and dynamic environment

**Requisitos**:

- Mandatory languages (fluent): Norwegian + English C1 (Valuable: Spanish)
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customer-oriented
- Desirable:
Fluent in other language

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