Helpdesk Agent

hace 3 semanas


Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

**Descripción**:
Do you speak native German? Do you speak English level B2-C1? Do you have customer orientation?

Do you live in Tenerife? Then this job offer is for you

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

**Responsibilities**:

- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.

**Requisitos**:
Do you speak native German? Do you speak English level B2-C1? Do you have customer orientation?

Do you live in Tenerife? Then this job offer is for you

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

**Responsibilities**:

- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.


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