Reservations Agent
hace 1 semana
Our client is one of the most emblematic restaurants in Barcelona, catering to a local and international clientele and offering a fine dining experience with locally produced ingredients of the highest quality. They are now searching for a reservations agent to manage group and individual bookings as well as assist the restaurant’s director in their daily operations, all whilst offering a personalized and exceptional customer experience.
Tasks
- Manage and coordinate all restaurant bookings (groups, individuals, special events and orders)
- Communicate with external partners, such as travel agencies and hotels
- Ensure the information about menus, opening hours and prices on the restaurant’s website is up to date
- Provide support in the planning, execution, and hosting of private events
- Ad hoc tasks to assist in daily operations, such as managing customer payments
**Requirements**:
- Degree in Tourism, Hospitality, Business Administration or similar
- Advanced level of written and spoken Spanish, Catalan and English
- At least 3 years of experience in a similar customer facing role
- Experience managing booking reservation tools (Open Table, Cover Manager) and Microsoft Office package
- Excellent interpersonal and communication skills
- Be someone adaptable and proactive, with experience working in a team and in a high-paced environment
- Driver’s license is a plus
**Benefits**:
- Competitive salary with a bonus
- Join a close-knit and dynamic team
- Flexibility in working hours based on objectives
- Working hours from Monday (5pm) to Saturday. The restaurant is closed on Sundays, holidays and the month of August.
**Our Recruitment process**:
- Step 1: Interview with a recruiter from Babel Profiles to get to know you better
- Step 2: Face-to-face interview with the Restaurant Manager
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