Senior Reservations Agent

hace 2 semanas


Barcelona, España Serras Collection A tiempo completo

Empresas: Serras Collection Were hiring Estamos buscando un/a Senior Reservations Agent para trabajar en nuestro magnifico team en el Hotel Serras 5* GL Luxury Boutique en Barcelona El candidato ideal demostrará un alto nivel de atención al detalle, organización, flexibilidad y capacidad de tomar iniciativa, trabajar bajo presión y adaptarse a circunstancias en constante cambio.Responsabilidades: Gestionar clientes VIP como Virtuoso y ocasiones especiales. Responder de manera rápida, profesional y eficaz de forma proactiva a cualquier petición. Gestión de reservas, tanto manuales, como de las OTA ´s u otras plataformas.Procesar y confirmar reservas de huéspedes, incluyendo modificaciones y cancelaciones. Asegurar que todas las reservas cuenten con confirmaciones por escrito y que la información esté correctamente actualizada en el sistema. Comunicación interdepartamental para comunicar los requisitos de los huéspedes. Maximizar la venta de las reservas o informar de paquetes o promociones establecid Requisitos : Experiencia mínima de 2 años como Reservations Agent en hoteles de 4 o 5 estrellas.Se valorará de forma muy positiva experiencia departamentos de Recepción, Guest Relations o un puesto similar. Dominio de español e inglés tanto oral como escrito. Habilidades analíticas, organizativas y excelentes habilidades de comunicación. Conocimiento de sistemas de gestiona hotelera (PMS) como opera o similar. Conocimiento de las extranets de las OTAs. Conocimiento de motores de reservas. Actitud proactiva, que tenga flexibilidad y que tenga la iniciativa de aprender rápido en una compañía en pleno crecimiento.


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