Reservations Agent
hace 2 días
.Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.
Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.
The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.
Say farewell to the ordinary, and hello to the extraordinaryJob DescriptionWhat you'll doWe are looking for an experienced Reservations Agent to join the pre-opening team at SLS Barcelona.
Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have.Support the Director of Revenue Management in analyzing competitive sets, price positioning & future market need periods.Support and execute market-wide strategy and promotion implementation.Ensure reservation accuracy (segment, channel, routing, traces, etc.
)Ensure that the hotel sales strategies are effectively implemented in the systems.Ongoing Revenue System health-checks and optimization.Handle all requests for guest room reservations, changes and cancellations in accordance with the established guidelines.Follow up on any possible fraudulent reservation that may impact the revenue performance.Ensure reservation accuracy (segment, channel, routing, traces, etc.
).Handle no shows and control non-guaranteed reservations.Ensure that all distribution channels effectively support the hotel and maintain rate parity.Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained.Support and execute upselling following the established guidelines.Proactively communicate any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times.Train other team members as required.QualificationsWhat we are looking for...Bachelor's degree in hospitality or related field.+2 years experience in Revenue/Reservations.Ability to multitask, work in a fast-paced environment and have a high level attention to detail.Excellent verbal and written communication skills.
Fluent in Spanish and English.You take ownership of important issues, solve problems, and make effective decisions.You learn quickly and adapt to SLS's unique culture.You are humble and open to ideas.
We leave our ego at the door and help get things done
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Reservations Agent
hace 8 meses
Barcelona, España Hilton A tiempo completoReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
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Reservations Agent
hace 8 meses
Barcelona, España Hilton A tiempo completoA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Reservations Agent
hace 5 meses
Barcelona, España Sls A tiempo completoJob Description What you'll do We are looking for an experienced Reservations Agent to join the pre-opening team at SLS Barcelona.Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might...
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Reservations Agent
hace 2 días
Barcelona, España Ennismore A tiempo completo.SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to...
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Reservations Agent
hace 5 meses
Barcelona, España SLS A tiempo completo**Company Description**: - SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish...
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Senior Reservations Agent
hace 4 semanas
Barcelona, España Serras Collection A tiempo completoEmpresas: Serras Collection Were hiring! Estamos buscando un/a Senior Reservations Agent para trabajar en nuestro magnifico team en el Hotel Serras 5* GL Luxury Boutique en Barcelona! El candidato ideal demostrará un alto nivel de atención al detalle, organización, flexibilidad y capacidad de tomar iniciativa, trabajar bajo presión y adaptarse a...
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Senior Reservations Agent
hace 1 semana
Barcelona, España Serras Collection A tiempo completoEmpresas: Serras CollectionWere hiring! Estamos buscando un/a Senior Reservations Agent para trabajar en nuestro magnifico team en el Hotel Serras 5* GL Luxury Boutique en Barcelona! El candidato ideal demostrará un alto nivel de atención al detalle, organización, flexibilidad y capacidad de tomar iniciativa, trabajar bajo presión y adaptarse a...
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Senior Reservations Agent
hace 1 semana
Barcelona, España Serras Collection A tiempo completoEmpresas: Serras CollectionWe're hiring!Estamos buscando un/a Senior Reservations Agent para trabajar en nuestro magnifico team en el Hotel Serras 5* GL Luxury Boutique en Barcelona!El candidato ideal demostrará un alto nivel de atención al detalle, organización, flexibilidad y capacidad de tomar iniciativa, trabajar bajo presión y adaptarse a...
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Reservations Agent
hace 4 días
Barcelona, España Accor Hotels A tiempo completoCompany DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for...
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Reservations Agent
hace 6 días
Barcelona, España Ennismore A tiempo completoSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to...
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Reservations Agent
hace 5 días
Barcelona, España Ennismore A tiempo completoSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to...
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Reservations Agent
hace 6 días
Barcelona, España Accor Hotels A tiempo completoCompany DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for...
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Reservations Agent
hace 4 días
Barcelona, España Accor Hotels A tiempo completoCompany DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...
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Reservations Agent
hace 5 días
Barcelona, España Accor Hotels A tiempo completoCompany Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...
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Reservations Agent
hace 2 días
Barcelona, España Accor Hotels A tiempo completoCompany Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...
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Senior Reservations Agent
hace 1 mes
Barcelona, España Serras Collection A tiempo completo**Responsabilidades**: Gestionar clientes VIP como Virtuoso y ocasiones especiales. Gestión de reservas, tanto manuales, como de las OTA´s u otras plataformas. Procesar y confirmar reservas de huéspedes, incluyendo modificaciones y cancelaciones. Asegurar que todas las reservas cuenten con confirmaciones por escrito y que la información esté...
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Reservations Agent
hace 2 meses
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 2 días
Barcelona, España Blu Selection A tiempo completoDo you have valuable experience/knowledge in back office and/or reservations? Are you passionate about the tourism sector? Are you seeking a start-up and familial company culture that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you! **Your responsibilities and impact working as a...
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Reservations Agent
hace 1 semana
Barcelona, España Blu Selection A tiempo completoDo you have valuable experience/knowledge in back office and/or reservations? Are you passionate about the tourism sector? Are you seeking a start-up and familial company culture that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you! Tasks Your responsibilities and impact working as...
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Reservations Agent
hace 2 meses
Barcelona, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24186033 **Job Category**Reservations **Location**Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
