Cibersecurity Service Manager Junior

hace 2 semanas

Boadilla del Monte, España Santander A tiempo completo

Cibersecurity Service Manager Junior - Santander Digital Services

Country: Spain

**WHAT YOU WILL BE DOING**

**SANTANDER DIGITAL SERVICES is looking for a **CIBERSECURITY SERVICE MANAGER JUNIOR **, based in our BOADILLA DEL MONTE office.**

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

**Santander Digital Services (SDS) **is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 2,000 people in 7 countries (Spain, Portugal, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

**WHAT YOU WILL BE DOING**

As a **Cibersecurity Service Manager Junior **for Europe and Global Entities, you will be responsible for supervising the final cyber-service(s) provided to the entities by managing service level agreements (SLAs) and ensuring these cyber services meet the client’s needs, guaranteeing a high level of response time and proper problem resolutions, and anticipating service associate needs.

We need someone like you to help us in different fronts:

- Coordinate and manage relationship with Europe and Global Entities CISOs.
- Measure and analyze work performances, proposes improvements to processes, including customer service interaction (complaints and requests), and develops problem management and service improvement plans.
- Ensuring excellent customer service and maintaining strong relationships with all the Groups’ entities.
- Effectively manage the team and deliverables.
- Periodic reports of relevant Cyber topics to executive committees.

EXPERIENCE
- At least 2-3 years in similar responsibilities.
- Experience in cybersecurity and project management.

EDUCATION
- Degree such in computer science, engineering or similar (Technical Education).
- Training in Project management is a must.

SKILLS & KNOWLEDGE
- Cybersecurity and IT Risk Management.
- High leve of English (C1) is a must.
- Advanced level in Power Point.
- Medium-high level in Excel.

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