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Group Operator
hace 4 semanas
**About Us**
USTO is part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel. Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.
USTO comprises two sister brands Europe Express and YMT Vacations, each providing decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world. Together they are a $100 million+ revenue business, a significant and strategically important part of the $1billion+ Travelopia portfolio.
Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours. YMT is an industry-leading guided tour specialist for North American travelers. Since 1967, the company has offered affordable land, cruise, and river cruise tours to the most popular destinations around the world.
**Summary**:
Group Operator role is to organise and plan services provided for groups travelling within Europe. The role will be involved in our group business coordinating tailor made tours, packages. The individual will be encouraged to provide excellent organizational and customer service skills and to ensure that budgets are met and tours are successful. Individual will need to show confidence and strength to deal with different numbers of itineraries at the same time.
**What You Will Be Doing**:
- Coordinate and plan groups tours within Europe within budgets given
- Make independent decisions to ensure profitability of groups while ensuring a quality service
- Communicate and negotiate effectively with suppliers from all over Europe, ranging from hotels, guides, mentor, tourist attractions and any other services that the group requires
- Take ownership for tours while travelling to resolve problems satisfactorily to company standards
- Responsible for resolving urgent issues when they arise (maybe on weekends or after normal work hours)
- Work alongside the accounting team in prioritizing pre payments and balancing of group invoices
- Travel may be required for site inspections or quality control of high priority groups (as approved by TSE Director)
- You will also be required to handle emergency phone calls in connection with the groups travelling out of regular office working time during the year.
**What We Are Looking For**:
- High level of both written and spoken English.
- Other languages as Italian, French, German are an advantage.
- Must be commercially aware and enjoy statistical analysis with a computer system
- Confidence and strength to deal with large groups when travel is needed and control of Tour Escorts
**Qualifications**:
- Ability to communicate optimally and efficiently with different nationalities.
- Intermediate Knowledge of MS Office products and excel
- Detail orientated with outstanding organizational skills.
- Ability to multi task and to prioritise work
- Capacity to work independently and in a team environment.
- Ability to work under pressure and tackle problems.
- Passionate about providing a great customer experience
- Experience as Group Operator is preferred
**Working Location / Hours**:
- Job is based in our Barcelona office.
- Operational hours are Monday - Friday, 09:00 am - 6:00 pm
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
**We look forward to getting to know you**
**#LI-KD1**
**#LI-HYBRID
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