![Europe Express](https://media.trabajo.org/img/noimg.jpg)
Group Operator- Travel
hace 2 semanas
About Us:
USTO is part of the Travelopia group, which is one of the world's leading specialist travel groups providing customers with a diverse range of unique travel experiences.
This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel.
Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.
USTO comprises two sister brands Europe Express and YMT Vacations, each providing decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world.
Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients.
The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.
YMT is an industry-leading guided tour specialist for North American travelers.Since 1967, the company has offered affordable land, cruise, and river cruise tours to the most popular destinations around the world.
Summary:
Group Operator role is to organise and plan services provided for groups travelling within Europe. The role will be involved in our group business organizing tours, packages.
The individual will be expected to provide excellent organizational and customer service skills and to ensure that budgets are met and tours are successful.
Individual will need to show confidence and strength to deal with different numbers of itineraries at the same time.Working Location / Hours:
- Job is based in Barcelona.
- Operational hours are Monday
- Friday, 09:00 am 6:00 pm
Emergency Phone:
What You Will Be Doing:
- Organise and plan groups tours within Europe within budgets given
- Make independent decisions to ensure profitability of groups while ensuring a quality service
- Communicate and negotiate effectively with suppliers from all over Europe, ranging from hotels, guides, coaching, tourist attractions and any other services that the group requires
- Take responsibility for tours while travelling to resolve problems satisfactorily to company standards
- Responsible for resolving urgent issues when they arise (may be on weekends or after normal work hours)
- Work alongside the accounting team in prioritizing pre payments and reconciling of group invoices
- Work within the company internal system (Softrip) to ensure suppliers and pricing is accurate
- Travel may be required for site inspections or quality control of high priority groups (as approved by TSE Director)
What We Are Looking For:
- Previous Customer Service experience, or experience as a Group Operator
- Proven experience within travel and tourism
- High level of both written and spoken English and Spanish
- Other languages as French, German and Italian are a high advantage
- Ability to handle large groups when travel is needed and control of Tour Escorts
- Be able to show patience and phenomenal customer care with passengers
- Ability to communicate optimally and efficiently with different nationalities
- Intermediate Knowledge of MS Office products and excel
- Detail orientated with outstanding organizational skills
- Ability to multi task and to prioritise work
- Capacity to work independently and in a team environment
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
**We look forward to getting to know you-
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