![Europe Express](https://media.trabajo.org/img/noimg.jpg)
Group Operator
hace 2 semanas
What you'll do:
Group Operator role is to organise and plan services provided for groups travelling within Europe. The role will be involved in our group business organizing taylor made tours, packages.
The individual will be expected to provide excellent organizational and customer service skills and to ensure that budgets are met and tours are successful.
Individual will need to show confidence and strength to deal with different numbers of itineraries at the same time.- Ability to work within budgets given and make independent decisions to ensure profitability of groups while ensuring a quality service
- Communicate and negotiate effectively with suppliers from all over Europe, ranging from hotels, guides, coaching, tourist attractions and any other services that the group requires
- Take responsibility for tours while travelling to resolve problems satisfactorily to company standards
- Responsible for resolving urgent issues when they arise (may be on weekends or after normal work hours)
- Work alongside the accounting team in prioritizing pre payments and reconciling of group invoices
- Work within the company internal system (Softrip) to ensure suppliers and pricing is accurate
- Travel may be required for site inspections or quality control of high priority groups (as approved by TSE Director)
What we want from you:
- High level of both written and spoken English.
- Other languages as French, German are an advantage.
- Confidence and strength to deal with large groups when travel is needed and control of Tour Escorts
- Ability to communicate effectively and productively with different nationalities.
- Intermediate Knowledge of MS Office products and excel
- Detail orientated with superior organizational skills.
- Ability to multi task and to prioritise work
- Capacity to work independently and in an interactive environment.
- Ability to tackle problems.
- Passionate about providing a phenomenal customer experience
Working Location / Hours:
- Job is based in the Barcelona office. Flexibility to work remotely during specific days &/or low season period; however, you must live within our territory
- Operational hours are Monday
- Friday, 09:00 am 6:00 pm (1hour lunch)
Do you have a confirmed knowledge with dealing with large numbers of itineraries and are eager to flex your creativity to suggest new itinerary ideas? Do you have the determination to drive success for group operations? We encourage you to apply
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
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