French or Italian

hace 2 semanas

Malaga, España Webhelp A tiempo completo

**Location**
- Málaga, Spain**Language**
- Italian***

**Description**:
**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for **French or Italian speaking - Account Managers** to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.
- Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00- Competitive salary and performance bonus
- Medical insurance + Restaurant card
- Great office location in Benalmadena
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**

As an **Account Manager** in our team, you will:
**Outbound engagements**:

- Give Immediate Response Opportunity (IRO): nurture SMC - C (Corporate) customers with negative (‘Dissatisfied’ or ‘Very Dissatisfied’) response to Customer Net Satisfaction (NSAT survey.
- Schedule a meeting with the customers to address concerns and establish next steps to resolve them. Transition customer from existing account manager to the SMC - C concierge service.
- Engage customers to communicate any security critical situation that requires communication and call to SMC - C customers.

**Inbound engagements**:

- Engage and support inbound calls generated by Microsoft Customer Sales Support (CSS), to connect customers with appropriate Solution Area Specialist.
- Drive accelerated issue resolution, leveraging ‘Red button’ escalation process to improve customer satisfaction. Once a case is resolved, the customer is passed to Support sales to offer paid support options.
- Receive calls from non-AE managed accounts, identifying appropriate specialists to qualify the opportunity. Share opportunity with Partner (outbound referral) when their participation is required to continue with co-selling motion.
- Receive, evaluate, and route partner generated inbound referrals to appropriate POD sellers for accounts that don’t have assigned AE. Engage with the partner to determine the appropriate solution area and route the referral to the appropriate Solution Specialist who will continue working with the partner to develop this opportunity.

**We’ll be a great match if you**:

- Are native or proficient in French or Italian + Fluent in English
- Possess cultural awareness: preferably lived and worked in supported market with strong cultural awareness.
- Have a baseline understanding of Cloud products and solutions.
- Possess sales and/or marketing experience preferred.
- Have fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM systems strongly preferred.
- Possess experience in account management and the IT industry: 4 years minimum
- Have experience in Customer Relationship Management: 3 years minimum
- Share our values of commitment, unity, integrity, recognition, and WOW

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

RRQ23-003637-1-ITALY

  • Italian or Spanish Speaking

    hace 4 semanas

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - Italian*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** Italian or Spanish speaking Customer Lifecycle Managers** to join our exciting projects, with...

  • French or German Speaking Customer Lifecycle Manager

    hace 4 semanas

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - German*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for **French or German Speaking - Customer Lifecycle Manager **to join our exciting projects, with...

  • Italian or Spanish Speaking

    hace 4 semanas

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - Italian*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for **Italian or Spanish speaking - Senior Account Manager**s** to join our exciting projects, with...

  • Cloud Account Manager with French

    hace 4 semanas

    Malaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a French-speaking customer-facing Account Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Account Manager Location:...

  • Inside Sales Representative French-speakers

    hace 1 mes

    Malaga, España City Job Offers A tiempo completo

    If you are an enthusiastic individual who is passionate about sales, we have a big job opportunity for you. We are looking for French-speaking Lead Generators to develop the French market and make it bigger. Challenge accepted? **Inside Sales Representative in sunny Málaga - French Market** **The role**: You will be responsible for the successful...

  • French Speaking Customer Service Agent to Malaga

    hace 4 semanas

    Malaga, España Global Career A tiempo completo

    Are you a master of language, fluent in French at the accomplished C1/C2 level, and proficient in English at the B2 tier? Does your passion for exceptional customer service burn bright? Consider joining our esteemed team in the enchanting locale of Malaga, Spain, as a French-speaking Customer Service Agent. **Responsibilities**: - Resolve customer...

  • Cloud Licensing Associate

    hace 4 semanas

    Malaga, España JUJUR A tiempo completo

    Position: Dutch / Flemish + French Cloud Licensing Associate Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary + performance bonus **DUTIES AND RESPONSIBILITIES**: - Work with Cloud Customer Renewal Specialists to understand the customer cloud licensing position by reviewing their existing licensing portfolio - Assist to...

  • Italian Speaking

    hace 1 mes

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - Italian*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **Italian speaking - Licensing Associate** to join our exciting projects, with leading brands...

  • French Speaking

    hace 4 semanas

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** French speaking Customer Lifecycle Managers** to join our exciting projects, with leading brands...

  • Inside Sales Representative

    hace 1 mes

    Malaga, España Webhelp A tiempo completo

    **Sales** **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** Inside Sales Representative - French Market **to join our exciting projects, with...

  • Inside Sales Representative- French Market

    hace 4 semanas

    Malaga, España Webhelp A tiempo completo

    **Sales** **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **Inside Sales Representative - French Market **to join our exciting projects, with...

  • Italian Speaking Recruiter

    hace 4 semanas

    Malaga, España Patrique Mercier Recruitment A tiempo completo

    **Ciao! Join Us As An Italian Speaking Recruiter - Work Remote**: Are you a people person with a knack for matching talent with opportunity? Do you love the idea of working from the comfort of your home while making a meaningful impact on businesses across Europe? If you answered yes, then we have the perfect opportunity for you! At Patrique Mercier...

  • French Speaking

    hace 5 días

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **French** Speaking -** **Customer Success Manager **to join our exciting projects, with leading...

  • Cloud Licensing Associate

    hace 4 semanas

    Malaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment has partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Dutch/Flemish and French-speaking Cloud Licensing Associate who will work with the Renewal Specialists and the Senior Account Managers to secure the customers renewal agreement on time, helping to...

  • French Speaking Demand Response

    hace 5 días

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **French Speaking -** **Demand Response** **to join our exciting projects, with leading brands from...

  • Dutch + French-speaking Inside Sales Representative

    hace 1 mes

    Malaga, España City Job Offers A tiempo completo

    **Dutch + French-speaking Inside Sales Representative in Málaga** Are you a motivated and goal-oriented individual? Do you speak Dutch and French and want to work in your mother tongue in sunny Málaga? If you are planning to move to another city and work in the technology industry, you are in the right place!! **Dutch-speaking Inside Sales...

  • French Speaking

    hace 4 semanas

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for **French speaking - Senior Account Manager**s** to join our exciting projects, with leading brands...

  • Flemish and French Speaking

    hace 1 mes

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **Flemish and French speaking - Licensing Associate** to join our exciting projects, with leading brands from tech,...

  • Inside Sales Representative

    hace 4 semanas

    Malaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Flemish and French-speaking Inside Sales Representative for their Malaga office. Position: Inside Sales Representative Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary + bonuses. **DUTIES AND RESPONSIBILITIES**: -...

  • Search for Cleaner in Málaga

    hace 4 semanas

    Malaga, España Yoopies.es A tiempo completo

    I am looking for house cleaning lady to clean our apartment once a week. I live with my wife in Ciudad Jardin area. Please advise if you have some one available to start this coming Monday. Cleaning time between 4-5 hours. We speak English or French and very little Spanish!!!!