Sales & Service Support Manager
hace 2 semanas
Mission Générale
Asegurar la máxima calidad en la gestión del back office de la tienda y a la excelencia en todos los servicios al cliente llevados a cabo desde el back office (Post venta, gestión de peticiones y órdenes de clientes, reservas, ventas en remoto y online).
Colaborar con la Dirección de la tienda en la administración general de la misma para asegurar su óptimo funcionamiento y facilitar las operaciones del día a día, coordinando y supervisando al equipo a su cargo
Principales activités
GESTIÓN DEL SERVICIO AL CLIENTE EN EL BACK OFFICE
- Responsabilizarse de la calidad y del seguimiento de todos los servicios al cliente: peticiones, órdenes especiales y personalizadas, reservas y deseos, ventas en remoto, peticiones de reparaciones, estableciendo rutinas y procesos.
- Monitorizar los ratios de conversión y tiempos medios de las reservas y peticiones de los clientes
- Trabajar con el equipo de venta para optimizar y simplificar los procesos de back office relativos al servicio al cliente
- Asegurar un óptimo resultado de todos los servicios al cliente llevados a cabo en el back office
- Analizar las peticiones de los clientes con el objetivo de priorizar la venta de productos disponibles en la tienda
GESTIÓN ADMINISTRATIVA Y SUPERVISIÓN DE PROCEDIMIENTOS INTERNOS:
- Mantenimiento y seguridad de los activos y personas en la tienda: supervisión de los trabajos realizados por los diferentes proveedores, reparaciones necesarias, y envío de Check list mensual a la Dirección Financiera con esta información
- Solicitud de presupuestos y órdenes de compra para servicios generales: validación y aprobación siguiendo las matrices de límites
- Gestión de las exportaciones, siguiendo el procedimiento establecido por el Grupo e informando al vendedor correspondiente del momento en que se pueda registrar la venta
- Coordinación de la información periódica y documentación con el Dpto. de RRHH
SAV:
- Registro de los servicios de reparación de la tienda en la herramienta HCare
- Seguimiento de estos servicios y proporcionar la información necesaria al cliente
- Ser la persona referente en la tienda para la coordinación de estos asuntos con el SAV del Grupo
SUPERVISIÓN DE LOS PROCESOS DE CAJA:
Supervisión de los siguientes procesos llevados a cabo en la/s Caja/s de la tienda:
- Cierre de caja: control de efectivos/tarjetas conforme al procedimiento interno. Comunicación de incidencias en ticket Z
- Control de límites de efectivo establecidos por ley
- Verificación de posibles discrepancias con la información recibida de la empresa de gestión de efectivo
- Correcta emisión de facturas a clientes, comprobando que todos los datos fiscales están completados correctamente
- Registro en Caja de las exportaciones
GESTIÓN DEL EQUIPO A CARGO:
- Transmisión de la estrategia del área al equipo
- Definición y supervisión de cumplimiento de los estándares de calidad del servicio
- Desarrollo y evaluación del equipo
- Experiência previa en posiciones administrativas/operacionales, preferentemente en el sector de Retail
- Alta capacidad de organización y de anticipación. Autonomía en el desempeño de las funciones
- Gran orientación de servicio al cliente y fuerte capacidad de comunicación
- Dominio de herramientas informáticas
- Habilidad de trabajo en equipo
- Idiomas: español (bilingüe), catalán e inglés (nível requerido B2). Valorable nível fluido de francés.
- “Hermès Ibérica manifiesta su compromiso con la igualdad de género y de oportunidades a todos los níveles y para todas las personas trabajadoras”._
About the Hermès Group
Hermès Ibérica
- Contract type:
Regular position
- Country:
Spain
- City:
BARCELONA
- Job:
Sales Development & Retail Support
- Experience:
Minimum 3 years
- Company:
Hermès Iberica
-
Support Manager
hace 2 días
Barcelona, España Cleverep Sales Support S.L. A tiempo completoWe're a fast-growing, early-stage startup. You will have the opportunity to work in a highly dynamic market environment. You will be working directly with the Sales Team to ensure our customers' happiness every day. You will be the one solving problems and at the same time continuously improving our processes. We need pragmatism, patience, and someone who...
-
Sales Support Manager
Encontrado en: beBee jobs ES - hace 2 semanas
Barcelona, Barcelona, España Kerry A tiempo completoRequisition ID 50728Position Type FT PermanentRecruiter #LI-VP2Posting Type LI About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...
-
Internship - Sales Support
hace 1 semana
Barcelona, España Europe Language Jobs A tiempo completoDescription We are looking for an intern to join our international team in Barcelona and give administrative support to our Sales Manager!We are a fast-growing job board that currently provides service to candidates and companies throughout Europe, operating in 48 countries and over 50 languages. These are some of the tasks you will manage:Give support to...
-
Internship - Sales Support
Encontrado en: Whatjobs ES C2 - hace 1 semana
Barcelona, España Europe Language Jobs A tiempo completoDescription:We are looking for an intern to join our international team in Barcelona and give administrative support to our Sales Manager!We are a fast-growing job board that currently provides service to candidates and companies throughout Europe, operating in 48 countries and over 50 languages.These are some of the tasks you will manage:- Give support to...
-
Sales Manager
hace 2 días
Barcelona, España Alchemy Global Talent Solutions A tiempo completoA leading name within the hospitality sector is seeking an experienced Sales Manager join their expanding team based in Barcelona. The successful Sales Manager is responsible for maintaining a range of client relationships with customers, while regularly seeking new business development opportunities in line with company and individual...
-
Internship - Sales Support
Encontrado en: Talent ES 2 C2 - hace 1 semana
Barcelona, España Europe Language Jobs A tiempo completoDescription We are looking for an intern to join our international team in Barcelona and give administrative support to our Sales Manager!We are a fast-growing job board that currently provides service to candidates and companies throughout Europe, operating in 48 countries and over 50 languages. These are some of the tasks you will...
-
Sales Manager
hace 1 semana
Barcelona, España DOLCE & GABBANA A tiempo completo**Descripción de la compañía**: Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available. **Descripción del puesto**: We are about to open a new outstanding Outlet in L **a Roca Village (Barcelona) **and we are currently looking for a **Sales Manager **to joint this amazing experience. As Sales...
-
[Lha138] | Sales Support Intern With English
hace 2 semanas
Barcelona, España Europe Language Jobs A tiempo completoDescriptionWe are looking for an intern to join our international team in Barcelona and give administrative support to our Sales Manager!We are a fast-growing job board that currently provides service to candidates and companies throughout Europe, operating in 48 countries and over 50 languages.These are some of the tasks you will manage : Give support to...
-
Project Support
Encontrado en: Talent ES C2 - hace 2 semanas
Barcelona, España Sidel A tiempo completoProject Support Contract Type Permanent Country SPAIN Location Barcelona Your opportunity The Project Supports main task is to support the Project Manager Execution in the preparation and execution of the on-site activities as well as administrative support for projects. Your Mission Own and drive...
-
Web Sales Manager
hace 4 días
Barcelona, España Adkomo A tiempo completo**About Adkomo** **Adkomo is a Global Performance Marketing Agency. We combine technology and expertise** to provide brands and agencies with solutions **to reach, engage, and convert** customers across all connected devices. Instead of relying on third-party tools we have built our own in-house tracking solution to allow us to implement **our own...
-
Manager Service Operations
hace 4 días
Barcelona, España SITA A tiempo completoManager Service Operations-37103 **Profession** Service Operations **Work Location** Europe-Spain-Barcelona **Schedule** Full-time Description As** Manager Service Operations**, you will provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs. You will assure SITA's...
-
Mobile Sales Manager
hace 4 días
Barcelona, España Adkomo A tiempo completo**About Adkomo** **Adkomo is a Global Performance Marketing Agency. We combine technology and expertise** to provide brands and agencies with solutions **to reach, engage, and convert** customers across all connected devices. Instead of relying on third-party tools we have built our own in-house tracking solution to allow us to implement **our own...
-
Mobile Sales Manager
hace 1 día
Barcelona, España Adkomo A tiempo completo**About Adkomo**: **Adkomo is a Global Performance Marketing Agency. We combine technology and expertise** to provide brands and agencies with solutions** to reach, engage, and convert** customers across all connected devices. Instead of relying on third-party tools we have built our own in-house tracking solution to allow us to implement **our own...
-
Customer Support Manager
hace 2 días
Barcelona, España IESE Business School A tiempo completo**BIDS Areas** *** - Business Intelligence. Handling all needs related to CRM and data analysis. - Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum. - Classroom Digital Experience. Handling participants’ digital experience...
-
Sales Support intern with English
Encontrado en: Talent ES 2 C2 - hace 2 semanas
Barcelona, España Europe Language Jobs A tiempo completoDescription We are looking for an intern to join our international team in Barcelona and give administrative support to our Sales Manager!We are a fast-growing job board that currently provides service to candidates and companies throughout Europe, operating in 48 countries and over 50 languages. These are some of the tasks you will...
-
Sales Support Hcb
hace 3 días
Barcelona, España Henkel A tiempo completoAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...
-
Account Manager
Encontrado en: beBee S ES - hace 4 semanas
Barcelona, España Personalbüro U. Herrmann A tiempo completoDUTIES AND RESPONSIBILITIES: - Manage partner forecasting/partners performance by tracking tools - Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal rate - Responsible for a portfolio of partners and develop their sell out, growth and margin - Understand partner market and competition....
-
Account Manager
Encontrado en: beBee S ES - hace 3 semanas
Barcelona, España Personalbüro U. Herrmann A tiempo completoDUTIES AND RESPONSIBILITIES: - Manage partner forecasting/partners performance by tracking tools - Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal rate - Responsible for a portfolio of partners and develop their sell out, growth and margin - Understand partner market and competition....
-
Drives Service Workshop Manager
hace 4 días
Barcelona, España ABB A tiempo completo**Drives Service Workshop Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Sales Support Officer
hace 2 semanas
Barcelona, España Dnv Germany Holding Gmbh A tiempo completoKey tasks: You will be expected to work with the sales team helping to grow our commercial pipeline, for a range of certification and training services. You will be expected to support sales team using the corporate tools, according to the established rules, targets, and goals, ensuring that they are performed in compliance with standards/protocols...