Technical Manager(Spain)

hace 2 semanas

Madrid, España BYD Europe A tiempo completo

**About the department**:
The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses. This is including, but not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, delivery of Spare Parts, providing training and supporting the sales activities. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

**About the Role-Technical Manager (Spanish/English/Chinese)**

**Key Responsibilities**:
1.Be the first point of contact of technical issues and provide support to AS Network.

2.Define and co-ordinate with the Head of Technical & Warranty in HQ the processes and systems to ensure case handling reporting and management.

3.Collaborate with Engineering department to implement technical training, technical documents, and product improvement.

4.Maintain parts technical information platforms and provide support to warranty department on technical investigations.

5.Analyse diagnostic and breakdown data for reporting to senior management.

6.Permanently seek for process improvements.

**Requirements**:
1.Degree in Engineering or equivalent.

2.Proven and certified EV technical experience and know-how is a must have.

3.Extensive knowledge of diagnosis tools and reports.

4.Vast experience in a similar job ideally in an agile, start-up environment (hands-on attitude).

5.Extremely organized, ability to work with parallel workstreams, and manage pressure.

6.Automotive background in technical roles (ideally for an OEM).

7.Ability to work with different departments and characters, outstanding communication skills.

8.Result driven.

9.Confident in working with Microsoft Office suite (Excel, PowerPoint).

10.Chinese language is a must.

**We offer**
- Job in a fast in a growing company and industry which represents sustainable technology.
- Performance and experience-based competitive remuneration.
- Team building events and employee learning opportunities.

Our Purpose is to **build a zero-emission future that reconnects humanity with nature and a World of clean air**. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

**About BYD**

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Spare parts / warehousing / logistics / electrical vehicles/ automotive / after sales / SAP/ pricing strategy / negotiations / stock control / inventory / management /

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