Customer Experience Representative

hace 1 mes

Madrid, España CommScope A tiempo completo

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Are you a proactive problem-solver with excellent interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced, environment? If so, we have the perfect opportunity for you

We are looking for a dynamic individual to join our team in Alcobendas - **Madrid. The role is hybrid.**

The Customer Service Team supports the Outdoor Wireless Network (OWN) segment and is the main customer liaison for their orders. This includes customer queries, and order intake issues, in a complex and exciting B2B environment.

**HOW YOU'LL HELP US CONNECT THE WORLD**

As a member of our dynamic team, you will play a crucial role in crafting the customer experience at CommScope. By forging positive relationships with both customers and internal teams, and delivering exceptional service that leaves a lasting impact.

As a Customer Experience Representative, you will serve as a central figure, providing crucial support to our Business Segments and acting as the primary point of contact for customer orders. In this multifaceted role, you will handle customer queries, lead all aspects of order intake and management, and ensure the successful delivery of goods within a complex B2B environment. Your contribution will be instrumental in driving our go-to-market strategy, empowering our sales teams, and directly addressing customer needs through efficient query resolution and order management.

In this position, you will have the opportunity to deliver outstanding customer service, taking full ownership of resolving queries and meticulously managing customer orders from the initial sale all the way through to delivery and invoicing. By collaborating seamlessly with multiple functions, you will not only meet but exceed our customers' expectations, ensuring their complete satisfaction.

**REQUIRED QUALIFICATIONS FOR CONSIDERATION**:

- Previous experience in a data-driven environment within a matrix and multinational organisation.
- English and Spanish speaker mandatory
- Microsoft tools especially Excel knowledge.

**YOU WILL EXCITE US IF YOU HAVE**:

- Experience in SAP, CRM, Salesforce
- Proficiency in other EMEA languages

**WHY COMMSCOPE?**

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

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