Customer Care Team Lead

hace 2 semanas

Sant Celoni, España Givaudan A tiempo completo

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Team Lead - Spain - Your future role?

As a Customer Care Team Lead in Saint Celoni, Spain, you will oversee the daily operations of a Customer Care Team for a market. Work closely with customers, operations, sales team, and GBS to ensure Superior Customer Experience in the most efficient and cost-effective way. Build strong relationships with customers, and act as the Voice Of the Customer within Givaudan.

**In this role you will**:
Implement and execute Customer Care strategy and follow global guidelines
Continuously identify opportunities for improvement in Customer Care and lead or participate in projects when relevant and/or allocate resources
Actively work with the customer care team on customer intimacy and delivering superior customer experience
Resolve issues and handle customer complaints and inquiries internally and externally
Day to day communication with Customers, Operations, Sales and GBS
Support Customer Care Representatives for escalation of problem resolution, complaints and prioritization in close relationship with the Control Tower and the Solution Owners
Ensure implementation of the New Customer/product processes
Prepare Debit and Credit notes, Process Notifications and Customer Returns with the team
Monitor performance and workload to maintain balance within team and support order management activities when necessary
Identify areas of process efficiencies, make proposals to address and implement solutions
Responsible for customer KPIs and reporting where required
Proactively collect Customer Forecast, enter forecast in Demand Planning tool and collaborate with planning on information relating to demand planning and stock positions
Monitor the new Customer/product processes
Ensure Data integrity (Customer Master data)
Participate to Customer visits and presentations when required
Provide training and coaching for Customer Care Representatives
Support the recruitment of Customer Care Representatives
Work on Customer care Projects for improvements of Service numbers, efficiency, costs and team performance.

**Your professional background includes**:
**Diploma**: Associate Degree or related experience in Customer Care, University Degree preferred

**Languages**: English and Spanish languages as required

**Professional experience**: ~5 years in the industry, preferably in Customer Care or Supply Chain role
Mastery of SAP in Customer Care
Microsoft Office expertise
Inventory Management knowledge
Knowledge of Lean Six Sigma, Green/White/Yellow belt
Knowledge of automation and new technologies
High Level on Kosher processes.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

  • Customer Care Agent

    hace 4 semanas

    Sant Cugat del Vallès, España Talent Search People A tiempo completo

    ¿Tienes experiencia como Customer Care Agent? ¿Estás buscando una nueva oportunidad que te permita crecer profesionalmente? ¡Esta posición es para ti!Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y operadores de vuelos privados) para que...

  • Customer Care Agent

    hace 4 semanas

    Sant Cugat del Vallès, España Talent Search People A tiempo completo

    ¿Tienes experiencia como Customer Care Agent? ¿Estás buscando una nueva oportunidad que te permita crecer profesionalmente? ¡Esta posición es para ti! Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y operadores de vuelos privados) para que...

  • Corporate RA Team Lead Launches

    hace 3 semanas

    Sant Joan Despí, España Neuraxpharm A tiempo completo

    Neuraxpharm is a leading European specialty pharmaceutical company focused on the treatment of the central nervous system (CNS), including both psychiatric and neurological disorders. It has a unique understanding of the CNS market built over 35 years. Neuraxpharm is constantly innovating, with new products and solutions to address unmet patient needs and...

  • IT Solutions System Lead

    hace 3 semanas

    Sant Cugat del Vallès, España Next-Link A tiempo completo

    We are looking for a IT Solutions System Lead to be part of our team participating in a big project in one of our top pharma clients. Work with the Global Application Experience team, managing some of the most impactful enterprise IT and Business solutions which enable all the company to the set-up targets, for that purpose, this team ensured those global...

  • IT Solutions System Lead

    hace 3 semanas

    Sant Cugat del Vallès, España Next-Link A tiempo completo

    Job DescriptionWe are looking for a IT Solutions System Lead to be part of our team participating in a big project in one of our top pharma clients. Work with the Global Application Experience team, managing some of the most impactful enterprise IT and Business solutions which enable all the company to the set-up targets, for that purpose, this team ensured...

  • Quality Engineer Customer Service

    hace 2 semanas

    Sant Cugat, Barcelona, España Marelli A tiempo completo

    Quality Engineer – Customer ServiceBecome a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet...

  • Customer Service Order Management Specialist

    hace 3 semanas

    sant joan despí, España Danaher A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of EVERY day, as we develop scalable, ground-breaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Global Clinical Program Lead

    hace 7 días

    Sant Feliu de Llobregat, España Almirall A tiempo completo

    Fecha: 9 may. 2024- Ubicación: SFEL - R&D SANT FELIU DE LLOBR**Mission**: - The Global Clinical Program Lead (GCPL) is a core member of the Global Project Team and is leading the Strategic Clinical Team within Global Clinical Development, working cross functionally with other R&D and non-R&D departments such as Regulatory and Patient Safety, Disease...

  • Customer Success Intern Fsa

    hace 4 semanas

    Sant Gregori, Girona provincia, España Fedrigoni A tiempo completo

    Ready to_ - _ - Discover Extraordinary*_ - _ - Every Day?_ At Fedrigoni, we have a strong ambition to _amaze the world_ - by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do. Discover extraordinary*...

  • Project Lead Engineer

    hace 4 semanas

    Sant Quirze del Vallès, Barcelona, España ABB A tiempo completo

    Project Lead EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Lead Business Analyst/manager

    hace 6 días

    Sant Cugat del Vallès, Barcelona provincia, España Perrigo A tiempo completo

    **Description Overview**: We have an exciting opportunity for an experienced Lead Business Analyst to join our Commercial, Strategy & Business Intelligence team. This is a Manager level position within Perrigo as an Individual Contributor. You will be part of our wider Consumer Self Care International (CSCI) business. This role offers a hybrid working...

  • Global Clinical Program Lead

    hace 5 días

    SFEL - R&D SANT FELIU DE LLOBR, España Almirall A tiempo completo

    Mission •    The Global Clinical Program Lead (GCPL) is a core member of the Global Project Team and is leading the Strategic Clinical Team within Global Clinical Development, working cross functionally with other R&D and non-R&D departments such as Regulatory and Patient Safety, Disease Biology, Global Market Access and Pricing, Medical affairs,...

  • Intern / Becario/a Clinical Study Physician 1

    hace 2 semanas

    SFEL - R&D SANT FELIU DE LLOBR, España Almirall A tiempo completo

    Mission We are seeking a dedicated and enthusiastic trainee to support our Pharma Plant Services Operative team in the field of biological products. This is an exciting opportunity to gain hands-on experience and develop your skills in a dynamic and fast-paced environment. Tasks and Responsibilities In collaboration with Clinical Lead, Clinical Study...

  • Customer Service

    hace 6 días

    Sant Just Desvern, Barcelona, España Dogfy Diet A tiempo completo

    ¿Conoces Dogfy Diet? Dogfy Diet es más que una empresa, es un movimiento que nace en 2019 dedicado a transformar la manera en la que cuidamos a nuestros fieles compañeros. Nuestro objetivo es llevar comida natural y cocinada a todos los hogares, mejorando así la alimentación y la calidad de vida de nuestros perros. Embarcamos en esta aventura dispuestos...

  • Tech Lead

    hace 3 semanas

    Sant Cugat del Vallès, España GFT Technologies SE A tiempo completo

      GFT is a digital transformation pioneer that develops sustainable solutions based on new technologies including artificial intelligence and blockchain/DLT. GFT experts create and implement scalable software applications that make access to innovative business models safe and easy.   At GFT we have an open position for a Backend Tech Lead...

  • Principal Data Scientist Bioinformatics

    hace 6 días

    Sant Feliu de Llobregat, España Almirall A tiempo completo

    Fecha: 10 may. 2024- Ubicación: SFEL - R&D SANT FELIU DE LLOBR**Mission**: **Tasks and responsabilities**: - Perform state-of-the-art analysis of large omics datasets from both internal efforts as well as public data. These include but are not limited to proteomics, genomics, transcriptomics datasets. - Lead and establish collaborations with academic...

  • Full Stack Tech Lead

    hace 3 semanas

    Sant Cugat del Vallès, España GFT Technologies SE A tiempo completo

      GFT is a digital transformation pioneer that develops sustainable solutions based on new technologies including artificial intelligence and blockchain/DLT. GFT experts create and implement scalable software applications that make access to innovative business models safe and easy.   At GFT we have an open position for a Full Stack Tech Lead...

  • Clinical Trial Lead

    hace 6 días

    Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

    El/la Clinical Trial Leader es responsable de la gestión operativa de los ensayos clínicos a nível internacional (nível trial) desde la fase de preparación e inicios hasta el cierre de la base de datos y elaboración del informe final. Se encarga de asegurar la viabilidad del estudio, así como los plazos, presupuesto y calidad de los datos, alineando...

  • Senior Project Manager

    hace 4 semanas

    Sant Just Desvern, España TGW A tiempo completo

    Job Introduction We are recruiting for a Project Manager to join our team. The Project Manager provides professional project management services in support of the development, award, and delivery of automated solutions projects for our customers. As the primary contact between TGW, the client and third parties, the Project Manager has direct...

  • Head of Quality Medicine Spain

    hace 4 días

    Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

    The Head of Quality Medicine defines, shapes and leads the Medicine Quality Management System (QMS) in the country consistently, based on and in accordance with the global Boehringer Ingelheim Medicine QMS throughout drug development to maximize patient safety, data integrity, fast and efficient market authorizations and maintenance of our licenses. **Tasks...