Associate Iii, Order Entry

hace 2 semanas


Barcelona, España Xerox A tiempo completo

**City**:Barcelona

**State/Province**:Catalonia

**Country**:Spain

**Department**:Customer Business Operations & Administration

**Date**:Monday, February 27, 2023

**Working time**:Full-time

**Ref#**:20021320

**Job Level**:Specialist

**Job Type**:Experienced

**Job Field**:Customer Business Operations & Administration

**Seniority Level**:Associate

**Description & Requirements**:
**About Xerox Holdings Corporation**Purpose**:
The Order Management Agent’s main objective is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by training and deploying resource effectively through the team structure. An operational role that also encompasses key relationships within XE (Country Teams, Management Team, BPO team, Partners & Customers)**Responsibilities**:

- To manage effectively designated team work-flow to achieve SLA and Targets
- Input & Process Orders & Returns
- Validation of Orders and Pricing
- Management of relevant customer details
- To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
- To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
- To respond and action in a timely professional manner any escalations received
- To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management information
- Support with the implementation and maintenance of robotic process automation

**Qualifications**:

- A minimum of 1 years’ experience with in an order to collect organization
- University Level education (desirable)
- Fluency in Dutch and English both written and verbal
- Results / Target driven
- Team Player
- Ability to work on own initiative
- Adaptable to a changing environment & flexible with regard to working patterns
- Excellent communication skills
- Quality and attention to details oriented
- Self-motivated and willing to learn new skills
- Computer literate



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