Retail Sales

hace 4 meses

Málaga Málaga provincia, España Bella Hats S.L. A tiempo completo

Bella Hats is a specialized headwear shop dealing only with the highest quality products/brands in the branch - most renowned Italian artisans and miliners with astonishing heritage and recognition - Borsalino and Alfonso D'Este.
First company was established in Prague, Czech Republic (still existing under family management) in 1992 and is the synonym of the store you go when you want the best quality product followed by the knowledgable and professional consulting.
Since the opening of the store in Prague, we became present in many markets, as direct retailers or wholesalers, keeping our tradition and name recognition growing and becoming synonym of the quality wherever we operate.
Our latest company/store, based in the historical city centre of Málaga, Spain, one of the biggest fashion centres of Europe since early 16th century is operating for almost two years now, and due to our passion, our employees, is continuously growing and inquiring new people to join the team, to learn and become Bella Hats family member.
Tasks
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Proactively conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Up-sell products
- Ensure racks are fully stocked
- Ensure packaging is ready/mounted before customers come (boxes, bags)
- Ensure all the payment supplies are ready (all printers/terminals paper rolls)
- Manage returns of merchandise (together with Store Manager)
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up to date with new products/services
- Develop skills continuously

**Requirements**:

- Fluent Spanish and good English languages are a must
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Basic knowledge/understanding of inventory stocking procedures
- Basic knowledge/understanding of cash desk, POS card terminal and Tax Free terminals usage
- Solid math skills
- Track record of achieving sales quotas is a plus
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts

**Benefits**:
**In case**:

- you have some consulting experience
- you like improving yourself by learning from the best
- you want to become “Dr. Feelgood”
- you like the real idea of enjoying coming and leaving the work always with a smile
- you appreciate working with premium brands
- you love working with unique and luxury items
- you'd like to be appreciated for your contribution and rewarded for it,

this might be a perfect opportunity for you
In case your CV comes into the narrowed choice, you will be contacted for an interview to be held in our store, in order to get better feeling of the environment and the pace.

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