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Customer Representative
hace 1 semana
**Advisor**
**Location**
- Barcelona, Spain**Language**
- German***
**Description**:
**Why join us**
Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a** Customer Representative - German Market for Fashion Industry **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
**What we offer you**
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits at Webhelp:
- Full-time contract, 39 hours/week: Monday to Friday 09:00 to 18:00
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program
**What you’ll experience at Webhelp**
As a **Customer Representative **in our team, you will:
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- Ensure contractual SLA is maintained
**We’ll be a great match if you**:
- Are native or proficient in German and English
- Share our values of commitment, unity, integrity, recognition, and WOW
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ needs
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
**Don’t meet every single requirement?**
**Who we are**
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
**If this sounds like you, join us at Webhelp**
**Webhelp is an equal-opportunity employer**
**RRQ23-005257-1-GERMANY
